iker O.
This is the worst experience I had ever…
This is the worst experience I had ever in 10 years of business. The support member is very angry. There is no refund from them in case they didn't give you what you ordered. If you claim you refund they will threaten you by blacklisting you in the whole industry. They delivered to me services which are blacklisted in spamhaus, also, with wrong location, when I demanded to change the services or refund me in the same day, then refused and then accused me to be a spammer and they threaten to blacklisting me in the whole industry. I think I have right to demand changing bad quality delivred under 24 hours, but this unprofesional agent is very angry and have bad emotions against clients. I have proofs of this experience and conversations with links and screenshoots. Accusing people to be spammers without any proofs is a crime and unprofessional behaviour. Your response is a good example how you treat your clients after receiving money.
Response from SmartHost, LLCFeb 7, 2024
Service was delivered as ordered. This individual is a spammer for sure. Complains when service was delivered, and is completely belligerent. Accused us of delivering service in wrong location, when we delivered it the exact location he ordered, and he refused to admit his own ordering mistake. Offered to assist him, but he was just a rude jerk, and we will just not deal with this guy further and have blacklisted him within the hosting industry database.