Make a mistake and they hold your money indefinitely.
For some reason I set up two payment sources and both were accepted at their end for some time. This caused a $100+ balance to build up.
When I asked for this amount to be returned, they refused. I cancelled the payment sources I had with them in the hope that it would just get used up. I also got my domain name through them so I assumed like the hosting package, it would come from the running balance.
This didn’t happen but it doesn’t really bother me.
What concerns me is I have a $70 balance and I again asked for it to be returned. They said they can’t. When I accused them of keeping my money they said I was wrong, I can still use it with them but have no need to. End result, my money is in their pocket not mine.
Today, it’s easy to send $1 or $10,000 anywhere in the world- these can’t though.
BL
Bouta L.
Bad and unprofessional
Bad, and support 0
Response from SmartHost, LLCMay 5, 2026
Known abuser/scammer trying to open service under yet another fake name/account. Order declined/refused for fraud. Has the audacity to make this claim. Ridiculous that TrustPilot even allows such reviews with zero actual data supplied
KA
kill A.
⚠️ WARNING - They Will Block You & Keep Your Money
⚠️ PAY ATTENTION - BREAKDOWN OF THIS PROVIDER'S SCAM:
What they're gonna do:
1. Accept your payment
2. Provision server immediately
3. Within hours: claim "spam abuse"
4. Block your account completely
5. You can't login to defend yourself
6. They keep your money
What happened to me:
- Brand new VPS, never accessed !!!!!!
- All IPs clean on blacklists
- Account blocked same day
- No evidence provided
⚠️ IF YOU PURCHASE VIA CREDIT CARD - YOUR MONEY IS GONE!
Response from SmartHost, LLCFeb 11, 2026
⚠️ PAY ATTENTION - BREAKDOWN OF THIS CLIENT'S FALSE CLAIMS:
We don't just suspend accounts/service for no reason. We have zero reason to do so, as we are in the recurring revenue service business.
If you were suspended for abuse, then we received numerous complaints, got our IPs blacklisted, and/or your account was correlated to a known prior abusive account. I suspect you are a known abuser if this was a new account/service, and we caught you trying to get new service under a different fake/fraud account/name. DON'T SPAM/ABUSE if you don't want services suspended.
UPDATE:
Located clients account, and as suspected...he is outright lying.
Abuse was recorded by a major external 3rd party blacklist 24 hours AFTER his service was activated. It was absolutely him causing the abuse, across multiple IPs. There is no disputing this, AbusIX recorded the exact times/dates of the occurrences. Client got our IPs blacklisted on a top 5 major blacklist, a violation of our TOS/AUP, and his service was suspended therefore. It was blatant and obvious, and occurred with 24 hours of service turnup, and obviously intentional. We will not tolerate abusive/illegal activity.
⚠️ IF YOU PURCHASE AND ABUSE/SPAM - YOUR SERVICE WILL BE SUSPENDED/TERMINATED!
AP
Alin P.
Scam company, they take you money and then close your account, no communication.
I created an account and ordered a VPS with them. They took my money and i've received no service, they didn't respond to any of my tickets and suddenly they closed my account without any kind of explanation. Be aware of this company, it seems like a scam to me.
Response from SmartHost, LLCSep 7, 2025
Wrong.
Your order was never accepted, as it was found fraudulent. We never received any funds from you, as we ran authorization check/verifications only on the transactions. Once it was deemed fraudulent, the transaction did not proceed further to completion.
There is a difference between an authorization and a completed charge, which apparently you do not understand.
If money was removed from your credit card, than your bank is holding such, not us. We absolutely responded to your email/ticket regarding such, and you were informed of exactly this.
Based on your actions here, and false information posted, we were right on not accepting your orders!
AM
alfonzo M.
Extremely Disappointed with SmartHost Service
I rarely write reviews, but my experience with SmartHost has been so frustrating that I feel the need to warn others. From the get-go, their customer service was unhelpful and slow. Every time I needed assistance with an issue, I was put on hold for ages or given generic responses that didn't address my problems.
I've encountered multiple downtimes, which is completely unacceptable for a hosting provider. My website has been offline several times without any explanation or compensation. Their so-called "24/7 support" is a joke, as it feels like they're never actually available when you need them most.
Additionally, the control panel is unintuitive and clunky, making even basic tasks like managing files or emails unnecessarily complicated. It's clear that the platform hasn't been updated in ages.
To top it off, I've noticed that billing is completely inconsistent. I was charged for services I didn't request, and when I tried to resolve it, I got the runaround for weeks before the issue was even acknowledged.
At this point, I wouldn't recommend SmartHost to anyone. There are far better hosting providers out there that actually value their customers. Do yourself a favor and look elsewhere.
Response from SmartHost, LLCJul 6, 2025
What a bunch of lies. I checked out this client's account. Not a single email/support ticket placed from them.
Darn right service went offline, it was suspended for abuse/spamming.
We use industry standard WHMCS billing system and SolusVM VPS control panel software.
Direct log entry from this client's service status:
"07/01/2025 02:15
Module Suspend Successful - Reason: Abuse/Spam"
This client is full of crap, lying thru his teeth, and is just another spammer angry he got his service suspended and trying to make us look bad.
Do YOURSELF a favor, don't abuse our services...and you won't get your service suspended.
AL
aicha L.
Abuse, Account Closure without Evidence & Verbal Harassment – SmartHost
Hi
I am filing a formal complaint against **SmartHost LLC**, a hosting provider that has:
1. **Closed my VPS account** without providing any clear evidence of the alleged abuse/spam activity.
2. **Refused to refund my unused credit** of \$7.50 USD.
3. **Sent me an unprofessional and offensive message**, telling me to "take your spam sh\*t somewhere else," which I find deeply inappropriate and unacceptable.
I never used the VPS for any illegal or abusive activity, and my total spending was approximately **\$2.50**, meaning the rest of the balance remains untouched.
I kindly ask for:
* A **full refund** of my remaining balance
* A formal investigation into SmartHost's behavior and handling of customer complaints
Response from SmartHost, LLCJun 20, 2025
MASS spamming from this user. We are talking hundreds of spamtraps being hit, as reported by major mail vendors (Gmail, Hotmail, Outlook, etc..). Completely terminated and banned from our network, and no refund will be given. This scumbag knows exactly what he was doing.
OH
oussama H.
please give e refund my money
please give e refund my money
Response from SmartHost, LLCMay 30, 2025
Spammer. We don't refund for violations of our AUP/TOS.
JH
jhonathan
no respect and very bad support
unprofessional, no respect for customers, violent responses from support
Response from SmartHost, LLCMay 13, 2025
Violent? Well...if we could reached thru the monitor and smack this client, it would be justified. This client was conducting heavy spamming from our IP space, hitting alot of spamtraps (..as we were notified by major mail carriers), getting IPs blacklisted, and violating our AUP/TOS. We called him out on it, suspended his service, plain and simple. Got the usual spammer copy/paste responses and threats after we refused to reactivate his service, and threatened him with entire account suspension if it continued. Our actions were justified. Client knew exactly what he was doing.
Update: Due to heavy spamming/abuse, we do not permit/block any orders from the country of Morocco. Guess where this client is from...Morocco. Client falsified information on the account and orders and obfuscated his location.
