Radu H.
Average service, spammy, broken control panel.
The control panel is botched: some links don't work, resetting password is broken. Tech support is prompt and knowledgeable. The VPS is average in performance, and more expensive than average. The only reason I contracted is that it was the only provider oferring the specific location I needed at the time. Location was more important than performance or cost for me at the time. The company loves to spam you, by trying to obtain your consent at every possible opportunity. There are reports of the mailing list being built from all past acquired businesses, which means you might receive their spam even if you are only a past customer of a business they acquired at some point. Very shady practice.
Response from SmartHost, LLCDec 13, 2022
We use industry standard billing, control panel, and site templates. Unfortunately not in our direct control to fix such bugs. Client is also the only client reporting such an issues, and we have been unable to recreate such. Performance will vary per location, per hardware node, and per service type. We actively monitor and balance our nodes, so they maintain good and fair performance across our infrastructure. I'd have to disagree on pricing, we're pretty low priced, especially for the size of our company and footprint. You will probably find alot of small startups with lessor pricing, but that is a risk you take with service reliability and them remaining in business. We are not a bargain basement pricing provider, but I would consider us pretty darn inexpensive compared to most providers of our equivalent size, reliability, and infrastructure. We maintain an active mailing list, and constantly are acquiring other companies and absorbing their operations in to ours. We only mail the list 1-3 times per month typically. The subscription removal works with one click...use it if you so desire. It instantly removes you, and will not add you back no matter if you are on mailing lists of any future acquisitions integrated.