SmartCustomerReviews of smartcustomer.com

We are a 25-year-old premium doll manufacturer featured in Forbes, BBC, The Guardian and Vogue, serving 100,000+ customers in 150+ countries. Sitejabber created a listing for our business without our authorization. A reviewer posted provably false claims on our listing. We provided Sitejabber with comprehensive evidence disproving every claim: delivery confirmation showing the package arrived the same day the reviewer complained, payment records, and the reviewer's own enthusiastic emails before she launched a coordinated 7+ review campaign across 4 platforms using multiple email addresses. Sitejabber declined our report with a generic template. Their suggested Verification Request tool returns a 404 error. It does not exist on their dashboard. There is no appeal process. Meanwhile, a customer left us a genuine 5-star review praising our service. Sitejabber published it briefly, then removed it and never reinstated it. Negative reviews stay permanently. Positive reviews disappear. After declining our evidence, Sitejabber emailed us: "Your company has a 1.5 rating. We've enhanced your plan with tools to help you take control." Their sales reps called us 6+ times and emailed weekly for months pressuring us to buy premium plans. Sitejabber is under an FTC Consent Order (January 2025, unanimous 5-0 vote) for misrepresenting reviews on their platform. We have now filed formal complaints with the FTC, BBB, and California Attorney General. Their BBB profile shows 15 complaints from other businesses describing identical treatment.

I received late charges on account that was paid a month prior. The payment was on a Visa, which they don't take. I was not informed of this fact. So, my account became past do. Plus all the late charges. The fees were not removed. Since they record all conversions, no one offered to remove all the late fees.

Another Google supporter.

The trainers arrived in 4days over the holidays too and where the real deal. I almost paid 800kwid elsewhere.. as I'm a collector. Unbelievable website. Emma was very helpful via the chat too. Thanks very much. Ps. Just to confirm this review is for Rarekix.com, I don't know if I've done this right lol. Thanks again 👍

UPDATE 17 OCTOBER 2025 Sitejabber replied and have update our rating to 4*'s but are still refusing to remove the review that inaccurately and in our opinion libelously accuses us of being a scam. Despite the fact that we have sent evidence of the customer having received their product in perfect condition. ________________________________________________________ ORIGINAL REVIEW For 2025 all of the reviews for Under Lucky Stars on Sitejabber have been 5* however, Site Jabber have just reduced our rating to 3* on the basis that we have had no reviews in the last few months. WHAT!! How does that make any sense? Surely, if our customers were dissatisfied they would have left their own reviews of less than 5*. They have not! At the same time our rating was downgraded we were contacted by Sitejabber who said “We’ve helped companies like Fanatics, Grammarly, TickPick, and many more improve how they appear across all of their key review sites.” Hmmmm looks like they want us to pay to improve our standing! Under Lucky Stars believe it is unethical to pay to improve our rating. We have no intention of doing that

Sitejabber promised to email me as soon as my review is "published for the world to see, typically within 48 hours." This promise was made 11 days ago. I wrote to Sitejabber to find out what the delay was and got no response. I wrote my review for Chipmunkapublishing and I thought the review was positive. I can't understand why my review was not "published for the world to see." Sincerely, Marshall A, Mays

UPDATE. 17 October Sitejabber replied to my concerns regarding the rating but still have not removed the review which alleges that our company is a scam. This is despite the fact that evidence has been supplied to Sitejabber showing that the customer received the item they had ordered in good condition and, for the slight delay in delivery a refund. Their continued publication of this incorrect and, in our opinion libellous review indicates that they are not interested in publishing actual facts. -------------------------------------------------- For 2025 all of the reviews for the company I work for have been 5* however, Site Jabber have just reduced our rating to 3* on the basis that we have had no reviews in the last few months. WHAT!! How does that make any sense? Surely, if our customers were dissatisfied they would have left their own reviews of less than 5*. They have not! We were then contacted by Site Jabber who said "We’ve helped companies like Fanatics, Grammarly, TickPick, and many more improve how they appear across all of their key review sites." Hmmmm looks like they want us to pay to improve our standing! The company I work for believe it is unethical to pay to improve our rating. We will have no intention of doing that

Trying to write a review and they require me to enter my name and a password and an email but their password field is completely unresponsive I can't type in it. I asked chat EPT about this since the actual support email doesn't respond and apparently a lot of people are having this problem their password field is programmed incorrectly I believe it has to do with the show password or hide password feature that they're using from 1997. I think their site was probably programmed by kids from coding camp in 1997. I spent a day now trying to write a review on a review website that won't let me put in a password that it requires. If you guys want to try this site out knock yourself out