SmartboxmovingandstorageReviews of smartboxmovingandstorage.com

The customer service at Smartbox was excellent. It was easy to make a reservation and pay. There was a glitch with the company they contracted to deliver and store our box- they didn't have a permit for street parking. But they were quick at resolving the matter.

Everything was easy from start to finish, very happy with service, would recommend highly!

I am undertaking a long distance move. The sales process was very smooth -- but the box delivery was a nightmare and has left me skeptical about the rest of the move working out smoothly. I needed the labor support of the Boston area partner - they showed up four hours later than originally quoted, and the two men looked less than reliable for providing the labor. One barely moved anything; he was on the phone for a portion of the time and fiddled around with breaking a lock off of one of the Smartboxes. Another of the Smartboxes still contained items, so I couldn't use it, and it was going to take them another 2 hours or so to get me a replacement. Smartbox better find another contractor.

I live in the city and putting a storage box on the street is problematic. I initially tried to get a POD to be delivered on a small but adequate piece of grass in front of my garage. The POD delivery truck could not fit their storage box into this spot. Additionally, the door would have had to open into the alley, which was a safety violation. The POD driver made an attempt at fitting their storage box, but said it couldn't be done. He did, however, suggest I call SmartBox because their boxes were smaller and their delivery system was more like a fork lift than a full size truck. I was very appreciative of this suggestion because he was right. I got two SmartBoxes instead of the one large POD and it worked perfectly. From the discussion with the agent about what I needed to the delivery and use, all have been very easy and smooth. I would highly recommend SmartBox to anyone. Great company and people.

Drop off was easy, packing was easy. Closing the box not so much. It seems to be out of square by a lot. I had to move latches to get it to stay closed.

In time and courteous

My move experience was overall pretty good. I signed up for one cube unsure that it would hold everything and the lady on the phone said have a second one delivered and use it you need it, return no charge if unused. Well the delivery came and only one showed up - I needed two for sure. Was a Friday afternoon and needed ASAP. They delivered a second cube on Saturday after normal hours, was fantastic. Aside from a little delay in deliveries, was great service beating competitors pricing. Thank you!

since i am still using the units, i can't give a complete review, but, so far so good. delivery was easily scheduled, arrived on time, driver was pleasant and the units were put in place in short order. the units were in good condition, are not ugly, and were clean. the price was good and fair. i am a contractor that needs these types of units as a course of business. i will use them again... its a business thing... good business gets more business.