SmartboxmovingandstorageReviews of smartboxmovingandstorage.com

The location(s) really matter in terms of what type of service you will be provided. I moved from Seattle to D.C., and while I had a really fantastic experience with the Seattle personnel, I had a rough time with the Maryland location. The rep in Maryland made a mistake, resulting in my being told that there was no way for my delivery to occur the day I scheduled it for, which was supposed to be the very next day. Eventually, after several calls, she was able to correct the mistake and fit me into the delivery schedule. I'm grateful the mistake was corrected, but I'm still gaffed at how the rep approached it (by telling me at first that it was my own error, despite written e-mail correspondence proving otherwise, and then by telling me that there was absolutely no way to accommodate my actual delivery date despite having been made and confirmed weeks ahead of time). Other than that friction (which would have cost me several hundred dollars in additional hotel nights and movers fees), my items were delivered timely and in good shape. I also cannot emphasize enough how pleasant my experience with the Seattle location was. TLDR; do your homework on the location(s) you'll need to work with - look at local reviews to see whether or not you can expect good or bad service.

Drop off was easy, packing was easy. Closing the box not so much. It seems to be out of square by a lot. I had to move latches to get it to stay closed.

I did find smart box to be less expensive thancompetitors, but also the storage boxes were in pretty sorry shape. They has very limited tie downs inside and several of the boxes has broken wood around the hinges or warped doors that the were extremely hard to close and secure. I was concerned about rain getting inside as well. Our goods did make it to Florida without damage however.

My delivery showed up very late and then blocked the garage. When I called to get it moved, it took an extended period of time to get someone back over to move the boxes. I had to call back to get an update as to when the issue would be resolved. The good news, someone answered the call off hours, was very nice and did eventually fix the issue. So, not great but not even close to being horrible.

Overall I was somewhat satisfied. I did not enjoy paying for an entire month when the box was dropped off two days into the new term. I also thought the boxed were not well built and barely closed correctly. I would also recommend wearing gloves, because you will get splinters opening and closing the doors, they are just not built well.