SmartboxmovingandstorageReviews of smartboxmovingandstorage.com

The sales agent and delivery driver were nice and helpful, however, there was an incorrect additional charge and when I called to get it reversed, the customer service agent could not figure it out, and had to refer it to their credit dept by email, which was a promise to get a call back within 3 days. I was surprised I couldn't talk to someone immediately to resolve the issue, and now I have to follow up next week.

We rented 2 boxes about 2 months ago on behalf of our elderly mother after she broke a hip, and we had to put her house up for sale. Ayiesha was my contact and after distinctly telling her we just didn't know if we'd have the units moved to their storage location, she told me we could keep them in the driveway, or store with them, same monthly cost. For our convenience, we opted to keep them in the driveway so we could move items in as we needed to. We needed these the next day and she sent over 2 boxes that were placed where we asked. All is good. Today, I get a call from Ayiesha asking when we were going to have them moved to indoor storage because we "don't have the right boxes to be sitting outside." WTH? When I told her "you didn't mention a difference" she said "well they are weather-resistant, but not really meant to be out in the weather full time" I remembered I have this survey I could fill out. Question --- when someone is uncertain about where they may keep the units (driveway or indoor facility) why wouldn't you make sure they have the ones that can take bad weather? Give them something that will protect their items. For that negligence, and worry that we will now have to repack items, I give them 2 stars.

I am undertaking a long distance move. The sales process was very smooth -- but the box delivery was a nightmare and has left me skeptical about the rest of the move working out smoothly. I needed the labor support of the Boston area partner - they showed up four hours later than originally quoted, and the two men looked less than reliable for providing the labor. One barely moved anything; he was on the phone for a portion of the time and fiddled around with breaking a lock off of one of the Smartboxes. Another of the Smartboxes still contained items, so I couldn't use it, and it was going to take them another 2 hours or so to get me a replacement. Smartbox better find another contractor.

The concept is great. But. The driver who dropped off my boxes gouged huge scars in my driveway by dragging the boxes into place instead of picking up and moving them with the forklift. And he didn't check to make sure the hardware would actually close and lock. So after a 14-hour day of moving, I had to leave the boxes unsecured on a Friday night because everything was an inch and a half off. To their credit, two guys came out the next morning to move the hardware so I could lock the boxes. They took photos of the damage to my driveway, but I've never heard back about repairs, a discount, nuttin'. The boxes are locally made, and the Dallas franchise is relatively new. I'm betting they'll get better and building and handling them. Make sure the boxes actually close and lock correctly before you let the delivery guy drive away.

Great customer service from start finish! However, the containers are too small for the price and poorly made for long term storage outdoors. The overall price was cheaper than what I normally pay for portable storage. When the containers arrived I immediately knew why. I'm used to a metal box, wood inside not wood all over covered with a tarp, and rods inside for space to hang things from the closest. Overall a more secure box able to withstand various weather conditions.

I was moving long distance and Smartbox said they would move my things from my old place to my new place. That was true, but what they didn't tell me until after I signed a contract is that they don't actually have a location in my new city so they have to contract with local movers. This wouldn't have been a problem, except that by the time I realized this the local moving company was totally booked up and couldn't deliver the storage unit to my house for a full week after it arrived. So all of my belongings sat in a warehouse about 10 minutes from my new place for a week. If I wanted to get it myself, I would have had to pay a fee to the warehouse as well as rent a truck and move everything from the storage unit to the truck, and then empty it out again at my house and return it to the warehouse. Smartbox did absolutely nothing to help me get my things in a timely manner, despite my many suggestions. They made the most stressful situation of my life even worse. However, I got all my stuff in the end and nothing was broken so I guess that's all that really matters.