SmartboxmovingandstorageReviews of smartboxmovingandstorage.com

Told by a Rodney Sales Guy at this sham company that are move would cost a certain amount. I told him I had an All my sons moving company final quote and he said they could beat that cost for sure. He said if I used a credit or debit card they would credit the cost of using a card back. He offered a rate for 3 drivers and said All My Sons Moving would charge more for 3 movers (Not True). Then my CC was charged even before the physical movers arrived and they said that was hold. Then my CC was charged again even before the physical movers were finished delivering our furniture. We then blocked our CC card in our bank account so they would not continue to charge more and more. We used All my Sons moving before and they only charged us when the move was finished. I asked for a $300 credit since the total charged was not less than All My Sons Moving but turned out to be $300 more. Why would I agree to pay a company more when I had another company wanting less. This Mr Box moving also communicated with us using a another company name which was 2 men and truck. I was lied to throughout the entire process. They should have their business license removed. Horrible from start to finish.

We have asked them remove this box out of our yard for the past 3 months. they charged us for a box that was empty and ended up paying the bill for an empty storage box. This box had a a cover over it and it still leaked to the inside and ruined some of our stuff like pictures ect... Then talking to them on the phone they are very rude calling us a Lier that we never called and we did. They have very very poor customer services .. I have asked them to remove this and now they are saying that they dont when they can come and get it. What are they going to try and make us pay again for a box that we are not using. I want this gone and I will never use this company again. All they are about is ripping people off.

I had a great experience over the last 3 years with Smartbox. In 2021 we sold our home and had 2 boxes delivered on time right in our driveway. We packed them floor to ceiling and they picked up right on time. We accessed them once at their facility, where they placed them in the parking lot for easy access. I closed out the account when we picked up the contents ourselves and hauled to our new home. After 3 years the contents looked exactly as we packed them. No leaks, tumbles, etc. My only complaint is that our destination was further from the warehouse than anticipated (2.5 hours) and they could not deliver without using a partner that wanted an insane amount ($2500) to deliver to a local warehouse, not my driveway. Obviously we picked up ourselves and just drove it to the new house. I'd use them again if I knew both locations would be within their delivery area.

They can't even keep a guide on this stupid box! We were thinking of getting a newer up dated box but as crappy as this box has been I wouldn't waste the money on another one of these stupid boxes n9t worth the money

In late January, I contacted SmartBox to have my empty box picked up. The earliest date they could arrange pick up was January 30th. It is now February 11th, I have attempted on multiple occasions to reschedule and on multiple occasions to find out why the delay. They have never given me a phone call or an answer. It has now been almost 2 weeks since the first scheduled pick up and the box is still here -- and still no plan on how to remove it.

Terrible company--do NOT use! They gave us a box that leaked and assumed no responsibility for any of it. Several of our moving boxes were ruined. Basically said not their responsibility. Would never use them again. Also customer service is terrible--can't get anybody on the phone.

I have been extremely pleased with the responsiveness and level of service provided by SmartBox.

Terrible experience. I rented 2 boxes and one leaked though the roof ruining the contents in the center of the box. After numerous calls. I reached someone at smart box and they told me to make a claim on my home owner policy and they don't provide any warranty that the boxes are dry.