SmallsReviews of smalls.com

I cancelled my Smalls subscription on April 17. Their own customer service representative confirmed in writing via SMS that the cancellation was "successfully processed on 04/17." I have the transcript. Days later, Smalls charged my card and shipped an order anyway. When I asked why, I was told about an internal "Thursday 8 PM EST processing cutoff." Orders that pass this internal deadline supposedly cannot be stopped, modified, or refunded — even when cancellation itself is confirmed before the stated ship date. This cutoff is disclosed nowhere: Not during signup Not in the cancellation flow on their website Not in the cancellation confirmation email Not anywhere prominent on smalls.com I only learned about it after the charge hit, when I requested a refund. The rep's exact words were that they were "sorry this wasn't clearer." It isn't "unclear" - it isn't disclosed at all. A cancellation that does not prevent the next charge is not a functional cancellation. Smalls is relying on an undisclosed internal fulfillment schedule to continue charging customers after they have cancelled in good faith, days before the ship date they advertise. If you sign up for the trial, understand: the cancellation date you see on your account is meaningless. The only date that actually stops the next shipment is an internal deadline Smalls will not tell you about in advance. Beware of this company!

The problem wasn't with the product, even though our cat would only eat one of their seven recipes. The problem is that the subscription is launched (and charged) within two weeks of the original pilot order date. It took a week to receive the first sampler order on April 3rd, and we were then charged for the next month's worth of cat food on April 10th. We hadn't even gotten through 1/4 of the pilot order before 28 packets of food arrived at full price ($113). The pilot "sampler" order is heavily discounted, while the next order is not. My bad for not seeing their emails stating the next order was already on its way, but I never imagined we wouldn't have more than one week to evaluate the product and cancel if necessary. This is a seriously predatory approach that forces the consumer to cancel immediately after placing the sampler order to have proper time for evaluation. We donated all the food to our local animal shelter. I gave two stars since the packaging was good and the ingredients were sound. Bad business practice! Cancel immediately after the first order and then sign up if your cat likes the food.

Smalls food has helped our elderly cat with vomiting less, and the other cat loves it too. Ordering is easy and it’s always shipped in perfect condition. Feels good to know we’re feeding our cats such nutritious food.

My fussy kitty loves this food. He took to it right away which he has never done with previous canned food. I was previously giving him canned food supplemented with kibble but was concerned he wasn't getting enough water. I will be transitioning him to just feeding the Smalls and occasional kibble.

Smalls has been great for my cats! One of my cats was very sick for months and we couldn’t figure out why but he couldn’t keep any food down and was slowly getting sicker and sicker over months. We felt like he was reacting to all food. We were about to try raw when we found smalls and decided to give it a try. He was basically healed in two days. It’s all he eats now and I’m not sure what we would do without it! He’s the healthiest and happiest he’s ever been. I hope they never change their recipes because I’m convinced it’s the high quality food grade aspect without additives that saved our cat. My other cats are also the healthiest they’ve ever been. They all have perfect digestion, don’t vomit anymore and they have healthier fur with way less shedding. Another odd thing is they all smell better and have healthier teeth and gums now! Totally worth it. The only thing I wish they’d change is creating a slightly larger package option than 5oz because feeding more than one cat I have to open so many to put it all in a container very frequently. And it’s a lot of packaging to empty and scrape out every couple days. But other than that I couldn’t be happier with smalls as a company and I’m very relieved my cat is healed and happy now.

Quick and easy.

My cats LOVE this food! They like smooth, not chunks chicken cat food. But also like beef and pork. Healthy cat food, competitively priced, arrives on the doorstep.

My 17 year old "girls" were vomiting every day after eating commercial wet food. Once we started on Smalls, no more vomiting!!! The transition was simple, cold turkey and didn't even warm it up. My picky eater is lapping it up and finishing every bite and also finishing the other cat's leftovers. Love the product and waiting for the next order.