SmallsReviews of smalls.com

Unfortunately all the meals arrived and they were pâté. My cat for some reason doesn’t like pâté and so she has refused to eat them (even tried multiple flavors). Such a bummer as I was hoping the would workout for her

Smalls food has not only helped my cats hair, but there poop smell has all but gone. In a seven hundred square foot trailer that's something with four cats. And we use to clean up puck every week now..maybe one every few months . hard to store..in rural area with power outages its a worry and have to warm . can't get my friends to buy it because of expense but its worth it for us

Before you subscribe, check Smalls' BBB profile — F rating, 9 unanswered complaints, 63 complaints in 3 years. I wish I had. Here's the playbook: their UI lets you "Save & Continue" edits to your upcoming box with no warning those edits don't apply to the order currently being billed. When I asked about it, their CSR opened with "You are confuse, let me clarify." I asked to cancel both my subscription AND the order still showing "Processing" on my account. They cancelled the future subscription (stopping their future revenue) but refused to cancel the one still charged to my card. One minute after I asked for supervisor escalation noting the order had sat in Processing for six days without shipping, a shipping notification appeared. No supervisor ever responded. Ticket closed with an automated satisfaction survey in lieu of a response. Hours wasted disputing a charge that should have taken one message to resolve. Filing with my bank and CA consumer protection. The BBB record shows this is systemic, not a one-off.

Well I love Smalls food for my cat but you should consider to parents who only have 1 cat and 12 deliveries? Somehow the food will be used the problem is that there’s a lack of space my fridge is not big and instead of 12 deliveries a year we may only need 8 due to we only have one cat like in my own case . but for families who have multiple cats that could be the best option .

This feels more like a testimonial than a review. My cat is 10 years old, has leukemia and has had explosive diarrhea for the last five years. The vets say the diarrhea has nothing to do with the cancer. I took him to an oncologist and she agreed they wanted to do exploratory surgery to find out why but I said no. I thought this was his life. Then one day I heard about smalls and decided to give it a shot because what did I have to lose? When the food was delivered, it was frozen solid and still had dry ice in the box which just usually doesn’t happen in Florida. I heated the food as instructed and offered it to him. He ate it and I’m sure you won’t believe me, but within the first 24 hours he had his first solid BM in years! I almost cried! The gas was gone. He still has normal BM’s. While it is very expensive (I don’t care what anybody says it’s expensive) I find it is 100% worth it! If your cat does have digestive issues, I would give this a shot. The only negative thing I can say about this company is they do not carry “kibble” or something that can be left out all the time that my boy can graze on.

This place is a scam. I wanted to order a one time package to see if my cat liked it and didn’t realize I was being put into a subscription. I got the sample box for 28 and they sent me another package for 114 and sent an email that went to spam informing me of the shipment. They also spam you with emails. The system is set up to get your money. Beware.

There is a stray cat that lives outside inmy backyard. I feed her food my cat won’t eat,I also by friskies caned food for her. The smalls Ghost won’t eat I put out for her, she has a great appetite. I can’t afford to by smalls for her as well but she still gets a bit of it😻

I’m extremely disappointed with my experience with Smalls. I placed a sample order just to try the product, but my cats didn’t like it. Without clearly realizing it, this automatically turned into a subscription, and I was charged for a new order that I never intended to continue. I contacted customer service immediately, but the responses I received were repetitive and unhelpful—honestly, they felt like they were coming from an AI agent rather than a real person trying to resolve the issue. No real solution was offered. Even though the order has not been delivered yet, they refuse to cancel or refund it, hiding behind their policy instead of trying to help the customer. This is very frustrating and not what I expected from a company like this. Overall, very poor customer service and a disappointing experience. I would not recommend unless you are 100% sure you want an ongoing subscription.