SmallsReviews of smalls.com

I love everything about Smalls and so do my cats. I have three cats and two immediately took to the food, the third is my oldest and required some coaxing (I used Smalls' liquid gold broth) and I had to try all the flavors before I found her favorite (smooth turkey)... but now she loves it! I do have two complaints though and these are very minor but they are the reason I took a star off. One is that 90% of the time I cannot get the food packet plastic open without scissors. There is a small triangle on the edges that you're supposed to be able to pull to open the plastic but most of the time it doesn't work; it either just rips off or is too tough to pull off and I have to use scissors. This is annoying because then my scissors get cat food on them and I have to clean them off. Since I'm opening about a packet a day because I have three cats... this just gets very tedious and I wish they'd fix it. My second complaint is that the reusable Smalls branded tupperware containers are awkward to close/seal. I have done it so many times that I've figured out the best way to close them quickly but these are definitely some of the worst tupperware containers I've ever used. I still prefer to use them over my own containers because they fit the food packets perfectly and I appreciate that, but I just wish they'd make them quicker/simpler/easier to close. You have to line both ends of the lid up perfectly and this isn't easy because its rubber and stretches/slides. You then have to press down evenly across the entire lid (which is pretty long, it's rectangular) or the lid doesn't click into place all over and you'll have one side that's sealed and the other isn't and you get to play round robin around the lid trying to press it all into place. I feel like they could definitely find a better design for this. Again, I will say these are minor complaints but when you're paying $250 every 3 weeks for cat food delivered to your door... You would expect literally every aspect to be perfectly polished. I have faith in Smalls though and will be sticking with them, my only hope is that they improve these two things! I've had to contact support one time and they were quick to respond and very helpful, I have no complaints with customer service. I also love that I can modify my order from their website, they make it very easy to do so.

The cat seems to really like the food. The ordering process and shipping options are simple and fine. The one complaint is that the individual packaging of the wet food is often difficult to open using the pull and peel tab. I usually have to use scissors and I’d prefer the packaging to just pull apart like it seems to be intended to do.

Smalls "Cat Concierge" service does not deliver. I have had many problems with orders and have repeatedly written and called for assistance to no avail. I had deliveries when I should not have, and no matter how many times I have contacted them, they have refused to call me and help correct the problems. They had NO PROBLEM calling to solicit and pitch their wares.

The dry food is excellent. The wet is fantastic. I would much prefer to buy as needed and not a subscription. That is a big turn off for me. I would rather just be able to purchase what a want when I am ready.

I have cancelled my subscription. Your ordering, shipping + communications services do not function properly causing numerous problems that are not tolerable. You sent me product I did not order and you charged me for that product and would not allow me to return it. What type of operation are you? Only if you improve your communications with your customers & improve customer's purchase & shipping experience would I ever consider returning. You need to start with great customer communications, which you do not have. You offer text, email or sign up for a once or twice a week phone call. That is no way to run a business. I probably wouldn't have been so angry and frustrated if I could have spoken (by phone) directly to a C.S. Rep. You do not offer this. You are going to have problems until you do. I would not consider your company until you decide to have all the elements necessary to run a good, reliable company.

My cat likes the food, I like the ease of ordering and managing my order. A win-win. Deliveries and packaging have been spot on.

Both boys absolutely love the stuff and become very friendly and vocal at feeding time. It is a bit expensive to be able to offer this to both cats as their primary diet. I feed them each 100 calories a day of wet raw & supplement it with an available bowl of kibble. My cats have been on the stuff since kittens and their coat is shiny, soft, and they have very little to no hair balls. I was really hoping I'd experience less aromatic poos from them, but that's not my experience. Pumpkins & Boo would prefer I gave them raw all the time, I'm sure your kitties will too.

My cat loves smalls. She of course wants to continue with some of her dry food as well because she is an old lady and set in her ways, but she also does love the wet food from smalls! And I love it because it isn't overly pungent and bad smelling. She is almost 15 years old and this food has helped give her more energy and made her fur so nice, and it seems to have helped with some pain she was having in her joints. She seems years younger!