SmallsReviews of smalls.com

When we first started Smalls about a year ago they seemed like a good company. My cat loved the food and it seemed to give her energy. Within the past several months Smalls has been a disappointment. Rolls of food would be dry and inedible. There was a 3" screw in one of the food rolls. The last shipment we received my cat didn't want to eat it and she loves to eat so that was alarming. When she would finally make herself eat it, she nibbled at it because she was hungry and then lie down all day with her eyes half open as if she was sick. I quickly stopped feeding her Smalls and gave her something else to eat and she was back to her normal self within a day. I filed a complaint with Small, which you can only contact them via text message or email. You cannot verbally speak to someone, which means you get someone different with every message, even if it's to reply to their response to your message. It takes them exactly 24 hours to respond to you. I would message them and 24 hours later they respond. I reply within 10 minutes and have to wait another 24 hours for another response from another representative. Customer service appears friendly with their cat emojis but they are incompetent. I finally told them to refund my last order and to cancel my account. I informed them to apply the refund to the card I had on file, asked them to confirm to which card they applied the refund and they assured me to the card I had on file. Well...I received a notice from the bank today they DID NOT do what they said and now I have to go back and forth with the bank to receive my funds from a CLOSED CARD! Thank you so much Smalls for the continued inconvenience. If you're thinking about starting Smalls take this review into consideration. Save yourself the headache and frustration, plus your kitty's health, and find something better. Petco now has better wet cat food options plus they have the freeze-dried treats and chicken broth that's similar to Smalls. You can also set-up auto delivery with Petco so it's more convenient. Maybe Smalls can't keep up with the demand or maybe they're short staffed now, I don't know but whatever it is they definitely need to get it together.

My kittens love smalls and I love the peace of mind that I'm feeding them high quality food. I wish it was easier to portion out the food and would love to see more protein choices.

My cat LOVES the Smalls fresh food, so much so that now he won't eat anything else. I feel great about the quality of the food, and I've noticed the improvements in his coat, energy, and litterbox usage. My only criticisms are that the packaging does make it a little difficult to manage the portion control and that shipping only happens once a week so it's difficult if there's a rush to get additional food.

My elderly cat is so picky and she gobbled this up! She has put on weight and acts like a kitten again!

I love that Smalls is so committed to recycling. Their products are exceptional (LOVE their freeze-dried, raw packages), and their customer service is outstanding.

My fluffy, senior cat LOVES this food!! He took to it right away😊 He is more active, plays more and appears to be getting slimmer🤗 The custumer service is great!! I had to call to add to my order and it was done with no muss, no fuss!! Milo and I love this company🥰

My kitten loves the freeze dried turkey! Customer service is great. The only thing I would like to see is faster shipping if I change the scheduled delivery to sooner. Frequently takes a week to ten days to get the delivery if I need more food sooner. Not sure why it takes so long to process an order

If you ask for a refund, you MUST state "I want a refund" even though it says a refund if your cat doesn't like it. I emailed that my cat didn't like the food but no refund because I didn't say that specifically. Also, you must request a refund 14 days after but before 30 days. Just trying to help another person. Apparently- the $30 is important to them! Sadly, I will not use this company or recommend them. I told them today that I didn't want a 25% discount bc my cat didn't like it. They told me the refund window had closed. I sent them an email that was during the window but that to was not acceptable. They advertise "high end" cat food; however, their customer service is quite "nickel and dime". Find another cat food. I threw all my food out.