SmallsReviews of smalls.com

Response from SmallsAug 28, 2023

We are so glad to hear that Smalls has made a positive impact on your 12-year-old cat's health and well-being! It's wonderful that you've found a food that doesn't trigger her digestive issues and has even helped her put on weight and improve her overall health. If you have any more questions about her diet or if you need further assistance, feel free to reach out. Your commitment to her well-being is truly commendable, and we're here to support you on this journey.

Response from SmallsAug 28, 2023

Thank you so much for sharing your positive experience with Smalls! I'm glad to hear that both you and your cat are enjoying the quality of the food and appreciate the ingredients used. If you have any more feedback or questions in the future, don't hesitate to reach out. Your satisfaction is important to us, and we're here to assist you every step of the way.

Response from SmallsAug 28, 2023

We are delighted to hear that Smalls has been a positive choice for your newly adopted kittens. It's fantastic that they're enjoying the food and thriving on it. Providing them with a diet that aligns with their carnivorous nature is crucial for their well-being, and it sounds like Smalls has been a great fit. If you ever have more questions, need assistance, or simply want to share more about your kittens' progress, feel free to reach out. Thank you for choosing Smalls, and we're here to support you and your furry companions on this journey!

Response from SmallsAug 28, 2023

We are so pleased to hear that Smalls has made a positive impact on Benjie's health and well-being. It's heartwarming to know that he's regained his energy, improved his coat, gained weight, and is enjoying the food. Addressing his thyroid issue and finding a suitable diet are crucial steps in helping him feel his best. It's wonderful that your research led you to Smalls and that their food has been such a positive choice for Benjie. Sometimes, investing in quality nutrition can make a significant difference in a pet's overall quality of life. If you ever have more questions, need assistance, or want to share more about Benjie's journey, feel free to reach out. We're here to support you and Benjie every step of the way!

Response from SmallsAug 28, 2023

We appreciate your feedback and I'm sorry to hear about the challenges you faced with our team and subscription process. Your experience is important to us and we apologize for any inconvenience you encountered. We're constantly working to improve our customer service and user experience. Our team is taking your feedback seriously, and we're actively working on solutions to enhance our response time and streamline the subscription management process. Regarding the dry ice, safety is a priority and we'll certainly look into improving the packaging to prevent any similar incidents in the future. We're glad to hear that your cat enjoys our food and treats. If you decide to give us another chance, we're here to make sure your experience is smoother and more enjoyable. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. Thank you for sharing your insights with us!

Response from SmallsAug 24, 2023

Thank you for sharing your positive feedback with us. We're thrilled to hear that you're enjoying our food and finding our packaging convenient to open! Providing both high-quality nutrition and a user-friendly experience is at the heart of what we do. We're dedicated to ensuring that both you and your furry friend have the best possible experience with Smalls.

Response from SmallsAug 24, 2023

Thank you for sharing your positive experience with us. We're absolutely thrilled to hear that your cat is loving the food and experiencing such positive changes in her health and well-being. We appreciate your feedback about our packaging! Our Operations Manager has been exploring packaging options and order minimum sizes to help reduce waste and better foster sustainable practices. In the meantime, we are always happy to extend our customer's order frequencies if you'd like to receive slightly larger shipments but less often.

Response from SmallsAug 24, 2023

Thank you for sharing your wonderful experience with us. We're thrilled to hear that Jackson is a big fan of our food and that it has earned his enthusiastic approval! We're committed to providing high-quality and delicious nutrition that cats can truly enjoy. Every cat has their unique preferences, and we understand that some are quite particular.