SmallsReviews of smalls.com

Response from SmallsDec 10, 2023

Thanks for the feedback, Elana. Happy to hear it. We hope your kitty continues to receive all the benefits from Smalls. We appreciate you!

Response from SmallsDec 5, 2023

Hey! Thanks for the feedback, we appreciate the kudos and so happy to hear you are loving Smalls. Our goal is to give you high-quality human grade cat food that is as good to your wallet as it is to your cat's belly. For all Fresh food orders, we do have to reach a minimum for shipping because we ship expedited with dry ice to make sure the food stays frozen in transit. We can also build out a plan that will suit your needs, whether you want to build your cat an all-Smalls meal plan or use us as a supplement to it. We've got you covered, and are happy to help!

Response from SmallsNov 13, 2023

Thank you so much for your feedback! Reading about the positive impact on your cats' health and well-being truly warms our hearts. It's stories like yours that motivate us to continue providing top-notch, quality nutrition for our furry friends. We understand the importance of a happy and healthy pet, and we're thrilled to be a part of your cats' journey. If you ever have any questions, feedback, or simply want to chat about your cats, feel free to reach out. We're here for you and your feline family!

Response from SmallsNov 6, 2023

Thanks for taking the time to leave your feedback! We've worked closely with our veterinary nutritionists to make these changes, to ensure we're offering potential health benefits, especially for gut health, without posing any harm to a majority of cats. We greatly appreciate your feedback and understand your concerns about the ingredient change. While we believe that nutritional yeast can have positive health benefits for most cats, we completely respect your choice to prioritize your cat's unique health needs. 💛

Response from SmallsNov 1, 2023

It's wonderful to hear that Piper is enjoying her meals from Smalls! A happy and healthy cat is always a delight, and it's great to know that her appetite is back, her tummy is settled, and she's thriving on the new diet.

Response from SmallsOct 24, 2023

Hey Billy, thanks for taking the time to leave this feedback! We stand by our commitment to making quality food for cats, and we've worked closely with our veterinary nutritionists to improve our recipes (while keeping the core ingredients the same) to make them even more nutritious and appetizing to our feline friends. The cat panelists in our comparison study voted four-paws-up for the new recipes. But we understand that you may feel uneasy about the changes. Since we are a subscription service, we offer set plans in a variety of box sizes to fit your needs. It also helps to keep all of those frozen packets nice and frosty and reduces waste for all of our orders. If you find that the plan you’re on has too much food, we could always increase your shipping frequency to ensure you're only sent another box once you (and your freezer space!) are ready. 😸 We’re sorry to see you go, but we’d love to have you back whenever you’re ready!

Response from SmallsOct 19, 2023

Hi Tracy! We are so sorry to hear your kitty isn't enjoying our new recipes. From all the cats we've studied (for work and for fun), we've found that though cats can be creatures of habit most can be convinced to try something new with some transition tips. If your cat is having a hard time transitioning to the new recipes, we recommend warming the food with some water or adding your cat's favorite topper (like their favorite treat or low sodium chicken broth) to pique their interest. Warming up Smalls is a great way to increase its aromas and highlight all the tastiest changes we've made. I took a peek at your account and it looks like we issued a refund for your order this morning! The funds were immediately released from our system, but depending on your financial institution, it may take up to 5-7 business days to reflect in your account. We're so sorry to hear that Smalls isn't the right fit for your kitty anymore, but we'd love to have you back if they have a change of heart. 💛

Response from SmallsOct 15, 2023

We apologize for any frustration or inconvenience you've experienced with our auto-ship service. Our intention is to provide a convenient and personalized service for our customers, but we understand that it might not be the right fit for everyone. Thanks for the feedback!