SmallsReviews of smalls.com

Response from SmallsJul 17, 2024

Thank you for sharing your positive experience with Smalls! We're delighted to hear that ordering and making changes to your deliveries has been easy and that the food arrives on time and frozen, even in Arizona's heat. We understand how important it is for the food to remain fresh and frozen upon delivery. It's great to know that your cat loves Smalls, too! If there's anything more we can do to make your experience even better or if you have any questions, please feel free to reach out. Thank you for choosing Smalls!

Response from SmallsJul 17, 2024

Thank you for your wonderful feedback and for sharing your diabetic cat's success story with Smalls! We're thrilled to hear that your cat loves our food and that it has had such a positive impact on her health, allowing her to reduce her insulin intake. We appreciate your suggestion about password resets and will definitely take it into consideration for future improvements. If there's anything else we can assist you with or if you have any questions, please feel free to reach out. Thank you for choosing Smalls!

Response from SmallsJul 17, 2024

Thank you so much for your wonderful feedback and for sharing your experience with Smalls! We're thrilled to hear that our food has made such a positive difference for your 2-year-old cat. It's heartwarming to know that he loves Smalls and that it has provided him with more energy and solid stools. We're grateful to be a part of your cats' lives and to support their health and well-being. If there's anything more we can do to assist you or if you have any questions, please don't hesitate to reach out. Thank you for choosing Smalls!

Response from SmallsJul 17, 2024

Thank you so much for your review of Smalls! We're thrilled to hear that Smalls has been a smart investment for you and has led to minimal vet visits for Theodore and Wolfe. It's wonderful to know that both cats, at 13 years old, have been enjoying our food for about 2 years now and are experiencing revitalized energy levels and improved overall health. We're dedicated to providing high-quality, fresh food that supports the well-being of cats like Theodore and Wolfe. Your feedback about our customer service and product improvements means a lot to us, and we're committed to continually enhancing our offerings. If there's anything more we can do to support you and your cats or if you have any questions, please feel free to reach out. We're here to ensure your continued satisfaction with Smalls. Thank you for choosing Smalls!

Response from SmallsJul 17, 2024

I'm sorry to hear that your cats haven't fully embraced Smalls yet, though I'm glad to know that you appreciate the quality of our food. It can take some time for cats to adjust to new foods, especially if they have been used to something else for a long time. Sometimes, mixing a small amount of their old food with Smalls can help with the transition. If you haven't already, you might also consider trying different recipes to see if there's one they prefer more than others. Regarding the fish flavor, I'm sorry for the strong odor you've experienced. I'll make sure to pass this feedback along to our product team. If there's anything else we can do to assist you or if you have any more questions, please feel free to reach out. We're here to help! Thank you for choosing Smalls and for your patience as your cats adjust to their new food.

Response from SmallsJul 17, 2024

That's wonderful to hear! We're delighted that your order arrived early and that your cats are enjoying Smalls. If there's anything more we can do to assist you or if you have any questions about our products, please feel free to reach out. We're here to ensure your cats continue to enjoy their meals from Smalls. Thank you for choosing Smalls and for sharing your positive experience with us!

Response from SmallsJul 17, 2024

Thank you so much for your enthusiastic feedback! We're thrilled to hear that Smalls has been beneficial for Pixel and has helped in managing his allergic granuloma complex. It's wonderful to know that he loves our food so much that he won't eat anything else now! At Smalls, we're committed to providing high-quality, nutritious food that supports cats' health and well-being. Your satisfaction and Pixel's improved health mean a lot to us. If there's anything more we can do to support you and Pixel or if you have any questions, please don't hesitate to reach out. We're here to ensure your continued satisfaction with Smalls. Thank you for choosing Smalls!

Response from SmallsJul 17, 2024

Thank you so much for your wonderful feedback and for sharing your experience with Smalls! We're thrilled to hear that you found Smalls to be the best food for your young cats and that our customer support exceeded your expectations. We understand the initial hesitation about online communication, but we're dedicated to providing prompt and helpful responses to all inquiries. It's fantastic to know that you received fast responses consistently throughout your interactions with us. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your continued satisfaction with Smalls and to support you and your cats.