Small Business BankReviews of smallbusinessbank.com

Doesn't readily sync with QuickBooks or Mint

The process to accept credit card payments was too slow and time consuming. I wanted to be a sbb customer but they weren't quite efficient enough with my time.

I love Small Business Bank! I live many states away and it is easy to bank with them. The only thing I wish would improve is how the bank connects to Quickbooks online - it is a little tedious. However overall - as far as the mobile app, remote deposit, transferring funds and customer service - this bank is top notch!!

Simple to do business with. Easy to contact. Friendly and responsive. Don't charge for every little thing you need to do.

I am very happy with my micro business checking account at SBB. It was easy to set up and offers cell phone deposit, free paper checks, a debit card and more. I think the $5/month fee is fair... I didn't shop around exhaustively for a "better" deal. The telephone support is good. I'm not overwhelmed by the online banking website, or by the account terms documentation. In my opinion it can be confusing, incomplete, or even slightly contradictory (from one document to another.)

I am glad to see a Quickbooks download for transactions. Mobile banking is sometimes quirky; I type in the correct user and p/w and then sometimes I get security questions that I never set up. There is no way out at that point so I just have to exit and wait for it to reset. Also I am not able to do an ach withdrawal to my personal account for payroll. On the plus side, the fees are only $.99 per month and I can make mobile deposits on my phone.

I have had a mostly positive experience with Small Business Bank. Some issues with transaction amounts, some issues with wire transfer charges, generally average performance from a bank. However a few months ago I was told that it was simply impossible for any international transactions to be made with my account. I was never told about this in the application process and I still cannot find any mention of this restriction anywhere on the website. In 2017 many of my prospective vendors and customers are located outside the United States. I was able to solve the issue by applying for a business credit card (through a different provider, Small Business Bank provides no credit card for businesses as far as I know). Small Business Bank provided no assistance or potential solutions. For this reason alone I cannot give more than a 3 star rating for the bank.

I like having the mobile deposit, but your account is more difficult to view and gather information.