Slø is revolutionizing the fashion industry with sustainable, made-to-order jeans that fit perfectly. We're on a mission to end fast fashion by creating personalized denim using innovative technology and ethical production methods.Our unique approach ensures each pair of jeans is tailored to your exact measurements, offering unparalleled comfort and style. We're committed to transparency, quality, and customer satisfaction, aiming to deliver your custom jeans within 30 days.It's not easy, and building a new model for the fashion industry doesn't happen overnight. But we're working constantly to accelerate progress with our mission.Join us in reshaping the future of fashion - one pair of perfectly fitting, sustainable jeans at a time.
Slø - not fast fashion (slojeans.co) has 166 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
slojeans.co
Website
slojeans.co
Category
Clothing & Underwear
Location
Dover, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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The jeans are great and in my opinion, that's the important part. Getting them is in fact slow, but I feel like that's to be expected? I didn't order them with the expectation that they would be here in a timely fashion, so I was not disappointed when they took a long time to get here (7 months). Any questions I have sent to Zeena, Abhi, or Ralph have all been answered in less than a week and they're always been kind and helpful. 4 stars instead of 5 only because I do wish they were faster or accurate to the timeline they give, but I didn't expect it.
Response from Slø - not fast fashionAug 19, 2024
Dear Lexa,
Thank you so much for taking the time to share your experience with Slø! We're thrilled to hear that you love your jeans - as you said, that's the most important part.
Your understanding of our production timeline is greatly appreciated. While we're working hard to improve our delivery times, we're grateful for customers like you who recognize that creating personalized, sustainable fashion takes time. That said, we hear you on the need for more accurate timelines, and it's something we're actively working to improve.
We're delighted to know that our customer service team has been responsive and helpful. Zeena, Abhi, and Ralph, along with the rest of our team, are committed to providing the best possible support to our customers.
Your feedback about our delivery times is invaluable. We're constantly striving to balance our commitment to quality and sustainability with faster production times. Your honesty helps us understand where we need to focus our efforts for improvement.
Thank you for your patience and support as we continue to refine our processes. Customers like you, who appreciate the quality of our product while providing constructive feedback, are crucial in helping us grow and improve.
We look forward to serving you again in the future and hope that with each order, you'll see improvements in our service and delivery times.
Best regards,
The Slø Team
P.S. If you have any specific suggestions on how we can improve our timeline communication, we'd love to hear them. Your insights as a customer are incredibly valuable to us!
DO
Debra O.
slø is NOT fast fashion, it is GREAT fashion
I became aware of slø not fast fashion and their jeans when Kristian was brainstorming his ideas on instagram and gathering ideas from potential customers. Women wanted real pockets, dammit. I was lucky to invest in his first attempt. It took about a year to get that first pair of jeans through all the experimentation and first-time-around types of issues. The jeans were fabulously different: comfortable, great pockets, waistband extenders, gussets and made of real old-fashioned denim. I got in the second round of jeans and got myself a skinny pair using his new sizing system, which resulted in a perfect fit in a classy dark denim. They also took a while to make and receive, since this was beta testing new systems replacing the glitchy ones of the first go-around. The fun part was the communication from slø as my jeans made it through the various phases of manufacturing: cutting, sewing, washing, ironing, inspecting, packing up and shipping. I received my third and favorite everyday pair - a more relaxed fit, absolutely fantastic pockets, gussets, great traditional color denim - maybe a year ago and have worn them consistently ever since, except when I need to look a bit classier, then I grab my dark denim skinny jeans, or its going to be a rough day, then I grab my first really tough pair. It's been fun to watch this company grow from a young man with an idea to provide personalized jeans that work for people, to a group of young people trying to do all the right things in a world set up for efficiency rather than ethics, to a company on the brink of big things, bringing quality clothing to the people, based on the needs of the people rather than what fashion dictates (e.g., real POCKETS for women and glorious gussets that extend the life of jeans by eons) and doing so following a set of values that I appreciate. SLØ not fast fashion offers many beautiful colors of denim, hundreds of sizes so everyone can get a good fit, and a range of styles so everyone can pick their favorites. Yes, the company has been slower than established fashion houses to get their products delivered, but that's the nature of a startup, especially one called SLØ not fast fashion, that is working transparently to find its way through a world (literally, from Italy and Turkey to the USA) of complexity and most importantly, respect and humanity for the people whose hands make the jeans. Bottom line: LOVE MY SLØ JEANS! They have been worth the wait. Once the glitches are gone, this company will FLY and the jeans will arrive sooner. In the meantime, they are worth the wait.
Response from Slø - not fast fashionAug 19, 2024
Dear Debra,
Wow! Your review has left us all smiling from ear to ear. Thank you so much for sharing your journey with Slø, from our very beginnings to where we are now. Your support and understanding throughout our growth have been invaluable.
We're thrilled to hear how much you love each pair of your Slø jeans. Your description of the comfort, fit, and quality of each pair - from the first experimental run to your current everyday favorites - is exactly what we've been striving for. It's wonderful to know that our efforts to create jeans that truly work for people are resonating with you.
Your patience and enthusiasm during our beta testing phases have been crucial to our development. We're so glad you enjoyed the communication about your jeans' journey through production - it's all part of our commitment to transparency and connection with our customers.
We're especially touched by your appreciation of our values and ethics. As you've noted, we're trying to do things differently in an industry set up for efficiency rather than ethics. It's supporters like you who make it possible for us to stay true to our mission of creating personalized, sustainable fashion that puts people first.
Your understanding of the challenges we've faced as a startup, and your willingness to wait for quality, mean the world to us. You're right - we are on the brink of big things, and we're working hard to streamline our processes without compromising on our values.
Thank you for being part of the Slø family from the very beginning. Customers like you, who understand and believe in what we're trying to achieve, are the reason we keep pushing forward. We're excited for you to see what's next as we continue to grow and improve.
Best regards,
The Slø Team
KM
K M.
Ordered in January, Still Nothing in August
Ordered in January. Didn’t even begin to process the order for ~8 weeks. Production took months. Finally got an email saying “your order was shipped” early June, but here we are in August, and the shipment status is still in “shipping label created”. I’ve followed up with their team several times because I haven’t gotten much in the way of proactive feedback. If I email the company for an update, I will get some feedback for a few weeks before they go dark again. At this point I’m counting my money as lost and concerned this has been a scam. Would not recommend.
October edit: as of now I have been refunded my original order amount. I don’t know what will happen to the jeans that are theoretically already shipped but I won’t likely follow up any further.
Response from Slø - not fast fashionAug 14, 2024
Hi there,
I'm Ralph, COO for Slø. Thank you for sharing your experience. Your feedback is extremely important to us, and I want to address your concerns personally.
I'm deeply sorry for the frustrating experience you've had with your order from January. The delays in processing, production, and shipping, coupled with the lack of proactive communication, fall far short of the service we aim to provide. I sincerely apologize for the uncertainty and disappointment you've experienced.
I want to assure you that this is not a scam. We are a legitimate company working hard to revolutionize the fashion industry with personalized, sustainable jeans. Our mission is to end fast fashion for good by creating a new model of clothing production that is both environmentally friendly and tailored to each individual customer.
The challenges we've faced in building this new model have been significant. Unlike mass manufacturing, where standardized sizes are produced in bulk, our process involves creating a unique pair of jeans for each customer. This includes custom sizing, personalized designs, and sustainable production methods. While this approach is more complex and time-consuming, we believe it's worth it to create a more sustainable and customer-focused fashion industry.
Whilst any tailor in the world will do this for you for a large amount of money. The challenge for us is doing this at scale and for an accessible price point. If we achieve this, we can and will defeat fast fashion and the horrendous impact it has. But it is a learning process, I am afraid. I am sorry you have suffered for us to learn these critical lessons.
However, these challenges do not excuse the delays and communication issues you've experienced. Here's what we're doing to address these issues:
1. I'm currently living and working at our factory in Istanbul to personally oversee production and shipping.
2. We're implementing a new, accurate order tracking system to provide real-time updates.
3. We're expanding our customer service team to ensure prompt, personalized responses.
To make amends for your poor experience, I'd like to offer you:
- A full refund of your original order.
- A complimentary pair of our new V6 Jeans, which I'll personally oversee from production to delivery.
- A 30% lifetime discount on all future Slø products.
I understand if you're skeptical about accepting this offer. If you're willing to give us another chance, I'll personally handle your order and provide regular updates throughout the process.
Please reach out to me directly at [email protected] to confirm your acceptance of this compensation. I'm committed to resolving this situation and restoring your trust in Slø.
Thank you for your patience and honesty. Your feedback is crucial in helping us improve and achieve our mission of revolutionizing the fashion industry.
Best regards,
Ralph de Lisle
Chief Operating Officer, Slø
PO
Plan O.
Great idea, shame they don't deliver. Literally.
Ordered in January, got a shipping label in June, but that's been sat at the 'preparing' stage for 2 months now. When I chased this up I got an auto-response holding email saying I would have 'details about my specific case' in the 'coming days'. It's been weeks now and no follow up. This was signed as from Ralph the COO who is addressing other reviews here, which gives me no confidence in those replies either.
Will my jeans ever arrive? I doubt it, I've written off the money. If they did, the chances are slim to none they will fit as it's been so long since I took the measurements.
update as of 27th October.
had an email update in the middle of August that the batch my jeans were in had 100% been shipped, and estimated delivery time was 2-3 weeks. 8 weeks later I got a pair of jeans. Not my jeans, someone else's with their name tag in and measurements that will in no way fit me. I reached out to the company to ask how to send them back, sent the photos they requested but haven't had a return address or anything back from them yet.
I've had a refund so I'm no longer their customer, and won't be chasing my order any more. I might check back in a year to see if there are improvements in customer service and if they are finally hitting any of the claims they make about timescales, but in the meantime I will be buying jeans elsewhere despite the discount code I've been given.
For what it's worth they did have large pockets that fit my phone in.
edit 5th March 2025
The day after my October update I got an email that there would be a return solution for the wrong order they sent, but after reaching out again (once again the company waits for you to contact them, the only proactive communication I've had from them since June is marketing emails (refer a friend? no way!) Expecting customers to keep contacting the company for updates tells me they just don't know what's been ordered or what they've succesfully delivered) I've been told there is no process for returning the wrong order I received, so sorry Sarah, your jeans are being donated.
That same email also promised that my jeans would be remade and were being fast tracked to get to me in 2-3 weeks! Yay! (Obviously that hasn't happened. I wouldn't trust any timescale they give you.)
Response from Slø - not fast fashionAug 5, 2024
Hi there,
First and foremost, I want to apologize for the delay in responding to your review and the lack of follow-up after our initial communication. I have 1000+ customers that I am communicating with all at once at this time, and I really do appreciate you bearing with me, and chasing me if necessary. Thank you and apologies again.
I also hate auto-responses, but they are an unfortunate and necessary measure when handling so many tickets with such a small team. I am fixing all these issues and have to prioritize finding solutions over communicating with customers.
As a result, I am very confident that your jeans are in the batch that's just left to be shipped, which is the most recent update I have given to customers. Again, I am very sorry to have missed your query.
If you let me know your order number at [email protected], I can confirm your delivery timeline for you. I have been updating hundreds of customers with that information and I am very sorry that I have not managed to get to your case yet. Most are receiving their jeans within the next 7 days.
I understand your frustration with the lack of progress on your order since January and the prolonged "preparing" status. This is one of the core issues that I am also focusing on finding a solution to and have come to the factory in Istanbul to change it. That transformation project is going well. Customers in the future can look forward to receiving their jeans within 30 days every time.
To address your concerns and make amends, I'd like to offer you the following:
- A full refund of your original order.
- A complimentary pair of our new V6 Jeans, so you can experience the 30-day delivery widow first-hand.
- A 30% lifetime discount on all future Slø products.
I understand if you're skeptical about the fit after so much time has passed. If you choose to accept the offer of new jeans, we'll work with you to ensure we have your most current measurements for a perfect fit.
At Slø, we're pioneering a new approach to sustainable, personalized fashion. This journey has presented unique challenges the road to solving these problems is a difficult one, but no great idea was turned into a functioning reality without a great many mistakes. I am sorry you have been affected so badly by our mistakes on that road. We're taking decisive action to address these issues:
1. We have complete revamped our production and communication processes at our Istanbul factory.
2. We're implementing a new, accurate order tracking system to provide real-time updates.
3. We're expanding our customer service team to ensure prompt, personalized responses.
Your experience highlights the areas where we urgently need to improve, and I want you to know that your feedback is driving real change in our operations.
I sincerely hope you'll allow us the opportunity to make this right. If you're willing, I'll personally oversee the production of your new jeans and keep you updated throughout the process.
Thank you for your patience and honesty. Please feel free to reach out to me directly at [email protected] with any questions or concerns.
Best regards,
Ralph de Lisle
Chief Operating Officer, Slø
AT
AR T.
Jeans never arrived
I ordered a pair of jeans in March and was happy to wait a while for them, as is the point of the "slo" fashion movement. However, in May I received an updating saying that they were running way behind schedule and would be trying to be more transparent with their status. They did send weekly emails for a bit, but in June went silent again. I have reached out several times in attempts to see where they are in the process, but haven't heard anything. It's very disappointing.
Response from Slø - not fast fashionAug 1, 2024
Hi there, and thank you for your honest review.
I'm Ralph, COO for Slø, and I want to personally address your concerns and disappointment.
First, let me apologise for the absurd delays you and other customers have been experiencing. Coupled with that has been the radio silence from customer service recently and in the past. I joined Slø in January because I believe in the mission, in Slø fashion, and that what we are trying to do can be done. And I've been working since then to plan, and now execute a transformation of Slø's operations to ensure customers get perfectly sized, fully persialised jeans in under 30 days.
I sincerely apologize for the lack of communication and the extended delay you've experienced since ordering your jeans in March. I have personally taken over management of all customer service tickets until those otstanding have been resolved. I am aso hiring a customer service team, one with extensive experience handling customer queries.
First, I want to thank you for your initial patience and understanding of our slow fashion ethos. You're right that we have failed to maintain the transparency we promised with customers enquiring about their orders over the last year. For that, you have my sincerest apologies.
I joined Slø to resolve the exact issues you have experienced first-hand. And I am working hard to transform our production process and communication systems. I am happy to report that this project is bang on track.
Here's what the team and I are doing:
1. I'm currently at our factory in Istanbul, implementing new systems to ensure all orders are delivered within 30 days. I am happy to report I have already succeeded with that for all orders in the future.
2. We're clearing the decks now and getting all previous orders like yours that were stuck in production or shipping expedited and delivered at last. I am personally overseeing this process and tracking down individual orders.
3. We're revamping our customer service to provide prompt, 24-hour responses to all inquiries.
4. Before we hire someone, I am personally taking over every customer inquiry and communicating with you directly. Whilst it can still be difficult for me to respond within 24 hours given the volume of tickets, I am on each and every individual case myself.
5. We're implementing a new order tracking system to give real-time and 100% accurate updates on the status of your jeans, along with countdowns to delivery.
To make amends for your poor experience, I'd like to offer you the following:
- A full refund of your original order.
- A pair of personalized V6 Jeans at our investor-only launch in August 2024 (21-day delivery guaranteed when it launches).
- A personalized organic cotton garment & tote bag with your name on it.
- A 20% lifetime discount on slø made-to-order products.
- A 50% lifetime discount on slø stock products.
Of course, I understand if you're skeptical, given your experience. I would be too. That's why I want to prove to you in this next production run how far we've come.
Starting a business is never easy. But for Slø, we are launching a totally new product, that uses a totally new production process that's supported by totally new software. We knew it was going to be difficult. So did our community. And you have been extraordinarily patient with us as we iterate, improve, and progress to achieving the service levels you deserve.
However, having no response from customer service is unacceptable under any circumstances. That's in large part why I am here.
If you have any questions or concerns, please don't hesitate to reach out to me directly at [email protected].
Thank you again for your honesty, and I hope you'll allow us the opportunity to make this right.
Best regards,
Ralph de Lisle
Chief Operating Officer, Slø
MG
Maryanna G.
Don't waste your money
TL;DR at the end.
I've ordered three times now and regret each one for its own reason.
The first order was in Feb 2023 as part of the second launch. After using their picture-based sizing tool, I also took my own measurements and went with two different sizes to have pairs suitable for when I'm feelin' fly and when I'm not.
After seven and a half months of inconsistent and absent updates, I finally got my package in the mail. I'd ordered 4 pairs in a mix of skinny, straight, wash, mid, and high rise to suit any occasion and put these "custom jeans" through their paces. I tried on each pair, but they're all 2-4 inches too short, don't fit right in the front, and have tags in the most sensory-sensitive places. We're talking itchy, scratchy tags on the inside of the waist and the bum!! The only thing to say is disappointment is an understatement after spending over $200 on jeans that are supposed to be everything you want from a pair of jeans, and more.
After rereading the return policy, I didn't bother reaching out about the jeans as the policy said returns would only be taken if there was something wrong from the factory. I only found out later I could have reached out to get this addressed, but it's now too late, as I've already altered the jeans on my own to make the tags bearable. One pair didn't even survive the washing machine. Of the three remaining pairs, I can barely wear them. One has shrunk, and the other two have stretched funny in the thigh area.
The second was in November 2023, after their operations, sizing, pattern, and production overhaul. I had hoped things would be fixed, lessons learned, and I could finally get a good pair of custom jeans with good pockets! I used the same measurements as the first order (I hadn't changed since I took the last set) and waited for my one pair of jeans. It took until about the middle of Feb 2024 to get them in the mail, and the production updates were marginally better. Given the holidays and weather, this felt like an improvement. I tried on the new pair; they're too long and too big, and the TikTok-famous features of big pockets, reinforced thighs, and adjustability are gone. They feel more comfortable than the first pairs, though I credit having more sensory-friendly tags.
While the second order was still in production, my hopes for improvement pushed me to order a third time. Just one more couldn't hurt, right? Especially if things are truly fixed, and this recent experience is the new trend? I could not be more wrong.
That order was placed in January 2024. Here we are, almost August 2024, and still no jeans. I'd ordered the same size as the second order, and after trying on those, I know the third-order jeans won't fit and am already disappointed. Updates have been sloth-like at best, and now I haven't heard anything in six weeks. I contacted the email listed and got a canned response: "We'll update you in the coming days." We'll see if that stands true. I even checked the website for updates, and everything is gone. An undated "We'll be back" message remains with smoke-an-mirror data of how well they're doing. How many of those numbers are from people with misplaced hope who ordered again, wanting things to have actually changed? How many of those numbers are from people like me who "own" a pair of jeans, but those jeans are un-wearable? How many of those numbers are from people who have seen how shoddy the return process is, so they don't even bother starting it? Or worse yet, have started the return/refund process, but the Slo team never responds?
A company building its customer base should be open, honest, communicative, and reliable. It should hold itself accountable while actively fixing what's going wrong with tangible steps of doing so. How can consumers trust and return to a company that won't even keep up with their own standards?
TL;DR: Communication and transparency are nonexistent. The timeline is trash. Quality is mid at best for what you're paying. The sizing is inconsistent. Just go to Old Navy or a more reputable custom jeans website.
Response from Slø - not fast fashionAug 1, 2024
Dear Maryanna,
I'm Ralph, COO at Slø. Your comprehensive review has left me deeply disappointed in our performance. But I want to address each point you've raised and explain how we are tackling these issues head-on.
First, I apologise for the repeated letdowns you've experienced. Three orders, three disappointments - that's not just bad luck, it's been a systemic failure on our part, and it stops now. That's why I'm here.
I came on board in January 2024 because I saw the potential in Slø's mission. However, it's clear that our execution has fallen woefully short. Your journey with us - from sizing inconsistencies to quality issues and communication breakdowns - reads like a checklist of everything that can go wrong in a made-to-order business. It's unacceptable, and we're taking decisive action to turn this ship around.
Here's what we're doing:
1. Sizing Overhaul: We're scrapping our current sizing system and rebuilding it from the ground up. No more guesswork or inconsistencies.
2. Quality Control: I'm personally overseeing a complete revamp of our QC process. Those wash-resistant, properly fitted jeans you were promised? They're becoming a reality.
3. Communication Revolution: We're implementing a new customer service system with 24/7 support and real-time order tracking. No more radio silence or canned responses.
4. Production Streamlining: I'm currently living at our Istanbul factory - yes, living here, working here, and sleeping here - reengineering our processes to consistently deliver jeans within 30 days. You'll start to see some documentary videos soon on socials revealing everything that Kristian and I have been doing to upgrade our service levels to what was always intended - the best fitting jeans in your wardrobe, every tie, always delivered in 30 days or less.
Now, let's talk about making this right for you. Here's what I'm offering:
- Full refunds for all three of your orders.
- 3 pairs of our upcoming V6 Jeans (investor edition), personally overseen by me.
- A bespoke Slø merchandise package, including a personalized garment, tote bag, and limited edition accessories.
- Lifetime discounts: 35% off made-to-order and 65% off stock products.
I know you're likely skeptical - and rightfully so. That's why I want you to see these changes firsthand. I'll personally guide you through the production of your new jeans, providing updates at every stage.
Your point about transparency is spot-on. Our website is currently down as we overhaul our systems, but you're right - we should be more forthcoming about what's happening behind the scenes. I commit to providing weekly updates on our progress via email to all our customers.
Lastly, I want to address your Old Navy comparison. We're not aiming to be just another jeans company. We're here to revolutionize the industry with truly personalized, sustainable fashion. We've stumbled badly out of the gate, but with customers like you holding us accountable, we're determined to reach that goal.
Your feedback, as harsh as it is, is exactly what we need. It's driving real, tangible changes in our business. If you're willing to give us one last shot, I'm committed to proving that Slø can deliver on its promises.
Please feel free to contact me directly at [email protected] with any questions or concerns. Thank you for your brutal honesty - it's the wake-up call we needed.
Sincerely,
Ralph de Lisle
Chief Operating Officer, Slø
SE
Selina
Just dont
Edited to add:
I have been in contact with Ralph via email and his message through trust pilot, this was already being resolved before Ralph replied to this review.
The jeans have arrived very quickly, and they fit very well. Very happy overall.
I ordered my jeans back in January 2024, I was getting regular updates until March 2024 when they went radio silent.
We started getting updates in May 2024, stating that they had gotten more orders than they could cope with and that everything was back on track but that they were not taking in any more orders, fair.
I got an email on the 15th of June 2024 stating that my jeans were on the way, they are not, only the shipping label has been created, they are still at the shop and not even at the couriers.
I have sent multiple follow-up emails as and so far all of them have been ignored. I have actually been on contact with consumer rights in Turkey to see what they can do, they have taken my complaint and are looking into it.
To this day, the jeans have not been shipped - avoid the hassle and save your money.
Response from Slø - not fast fashionAug 1, 2024
Dear Selina,
Thank you for updating your review. I'm so glad that your jeans have arrived quickly and fit well! That's what we aim for always, and thankfully, can now achieve :)
We appreciate your patience throughout this process. Your experience highlights the improvements we've recently made to our production and shipping processes. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer money back.
We understand the earlier delays were frustrating, and we've taken significant steps to address these issues. Your feedback has been invaluable in helping us improve.
Thank you for giving us the opportunity to make things right. We hope you enjoy your Slø jeans and look forward to serving you again.
Best regards,
Ralph de Lisle
..............
Dear Selina,
I'm Ralph, the new COO at Slø, and I want to personally address the inexcusable lack of communication you've experienced. I've just discovered the technical issue preventing our responses from reaching you, and I'm deeply sorry for the frustration this has caused. Please see the email I just sent you for details on that.
Your jeans are finally on their way - I personally saw them loaded onto the delivery van hours ago. I'm sending a video of this moment to all our customers as proof of our renewed commitment to transparency. You should receive your jeans within 7-10 days.
Your experience highlights several critical failures in our system:
1. Communication Breakdown: Your unanswered tickets are unacceptable. I'm now personally handling all customer inquiries until we implement a robust, fail-safe system.
2. Shipping Delays: I'm currently at our Istanbul factory, overseeing a complete overhaul of our production and shipping processes. We're aiming for consistent 30-day delivery for all future orders.
3. Customer Service Issues: We're addressing our understaffing problem and implementing new protocols to ensure no customer is left in the dark again.
To make amends, I'd like to offer you:
- A full refund of your original order
- A complimentary pair of our new V6 Jeans, which I'll personally oversee from start to finish
- A 30% lifetime discount on all future Slø products
I appreciate the honest review you left. Your feedback is crucial in driving the changes we're implementing. I understand if you're skeptical about these promises given your experience. That's why I want to prove our commitment to you. If you're willing, I'll provide you with daily updates on our progress, both on your specific order and our overall improvements.
As COO, I've come to Istanbul to resolve the issues causing delays in both production and shipping. My trip has been successful, and I can confirm that for all future orders, customers will receive their jeans within 30 days, with no sizing issues provided the correct measurements are submitted.
I'm sorry you've been waiting so long. Thank you for your patience despite our understaffed customer service team - another issue I'm actively resolving.
Please feel free to contact me directly at [email protected] with any questions or concerns. I'm committed to restoring your faith in Slø and delivering the exceptional product and service you deserve.
Thank you for your patience and for giving us the opportunity to make this right. Your support means everything as we work to revolutionize the fashion industry with truly personalized, sustainable jeans. We stumbled badly out of the gate, but with feedback from customers like you, we're determined to reach our goal.
I know words mean little at this point, which is why I'm focused on actions. If you're willing to give us one more chance, I'm committed to showing you the Slø we always intended to be - a company that delivers exceptional, personalized jeans on time, every time.
Sincerely,
Ralph de Lisle
Chief Operating Officer, Slø
AP
Ash P.
Ordered December of 2023 and as of July…
Ordered December of 2023 and as of July 16 2024 no new information has been given to me. I have contacted support around 5 times and the last time in March I was told I would hear back once they got more info. I never did. Just now I have contacted support again and I am hopeful to hear back but this is much much much longer than I had anticipated to receive one pair of jeans, a mystery shirt, and a mystery pair of jeans. Over 200 days- at this point I will be amazed when/if they show up. It seems on their website they are transparent about the issues they are facing and have finally stopped taking orders they cannot fulfill, but that does not forgive the complete radio silence I have had regarding my orders
Hold off buying from them until these issues are 100% confirmed solved. No jeans are worth half a year of waiting and contacting support over and over again. They were not worth the trouble- at this point I just want this resolved through sheer stubbornness on my part. Don't do that to yourself and take this review as your warning...
Response from Slø - not fast fashionAug 1, 2024
Dear Ash,
I'm Ralph, the new COO at Slø, and I want to personally address the frustrating experience you've had with your order from December 2023. Your review highlights several critical failures on our part, and I want to take this opportunity to apologize and explain how we're addressing these issues.
First and foremost, I'm deeply sorry for the lack of communication and the extended delay you've experienced. Over 200 days of waiting and multiple unanswered support requests are completely unacceptable. You're absolutely right - no jeans are worth this level of frustration and uncertainty.
I joined Slø in January 2024 to resolve exactly these kinds of issues. Here's what I'm doing to fix this situation:
1. Communication Overhaul: I've personally taken over customer service responses until we implement a new system. No more ignored emails or prolonged silences.
2. Production Transparency: I'm currently based at our Istanbul factory, implementing real-time tracking for every order. You'll know exactly where your items are at all times.
3. Delivery Commitments: We're restructuring our production line to ensure all orders are delivered within 30 days. No exceptions.
4. Quality Control: We're instituting rigorous checks to ensure no products leave our facility until they meet our standards.
Regarding your specific order, I want to make this right:
- We'll provide a full refund for your order.
- I'd like to offer you a complimentary pair of our new V6 jeans and a shirt, which I'll oversee personally from start to finish.
- As a gesture of goodwill, we'd like to offer you a lifetime 35% discount on all future orders.
I understand if you're hesitant to accept this offer given your experience. Your skepticism is more than warranted. That's why I want to prove to you that we've changed. If you're willing, I'll provide daily updates on your new items, from production to delivery.
You're right about our website transparency - we've stopped taking new orders until we can fulfill existing ones. However, this doesn't excuse the lack of communication you've experienced. We're committed to being more proactive and transparent with all our customers moving forward.
Your "sheer stubbornness" in seeing this through is admirable, and we don't take it for granted. Your feedback is driving real change in our operations.
Please feel free to contact me directly at [email protected]. I'm here to address any concerns you may have and to ensure you finally get the products and service you deserve.
Thank you for your honesty. It's feedback like yours that ensures we'll never let this happen again.
Sincerely,
Ralph de Lisle
Chief Operating Officer, Slø
