D G.
Fast shipping and nice products
Fast shipping and nice products. 5 Stars!
Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com
Sleepypod (sleepypod.com) has 368 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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D G.
Fast shipping and nice products. 5 Stars!
David E.
I can not get the seat belt through both left and right sides as directed. the seat belt is too short. I was able to connect it once but my dog was very unhappy, as she was tided to tight. I considered sending the Sleepypod back, but first I need to research other belting systems.
Response from SleepypodFeb 14, 2024
Hi David. We are sorry to hear about this. If you could, please send an email to Jeff at [email protected] and include a few pictures of your dog in the car with the harness on soo we may better assist you. Thank you.
Katherine S. M.
Product is made of high quality materials that seem likely to hold up in a car accident, which was my reason for purchase. It did not fit my dog at all. Return and reimbursement were uncomplicated.
Roberta
I have tried a few harnesses for my cat but he always gets out of them or they don't fit well. This harness fit well after adjusting the harness.
Response from SleepypodFeb 5, 2024
Thank you, Roberta, for taking the time to share your feedback about your Sleepypod harness. We're happy to hear that the harness fits your cat well. More than that, we appreciate your trust in Sleepypod for your cat. Thanks again!
Kwood
Customer service is impossible to reach. An “answering service” person always answers, saying all representatives are busy. They take your info each time and promise to call back….but never do. If you try to push back on the lack of callback, they hang up.
Response from SleepypodFeb 5, 2024
We're so sorry to hear this was your experience. It is not the experience we strive for, and we would like to touch base with you to ensure you have received the information you need. Please email Jeff at [email protected]. Thank you for taking the time to make us aware of this problem. Your feedback helps our team to troubleshoot issues that need to be addressed.
Shannon C.
I received this about 2 weeks ago but still have yet to use it. I guess i need a video regarding the one piece and how it fits on the straps. Am taking a trip in the next couple of weeks and will try it out with her. I have friends that have smaller dogs that can use the sleepypod. My dog is just a bit too big and sleepypo cannot accommodate her (“))
Response from SleepypodFeb 5, 2024
Thanks for your feedback here on Trustpilot. Sleepypod's instructional videos can be found at YouTube.com/sleepypod. If you need additional product assistance, feel free to reach out to our customer service team at [email protected] or via web chat at Sleepypod.com
JS
My product came VERY fast.
Response from SleepypodFeb 5, 2024
Thank you so much for taking the time to share your experience with Sleepypod's shipping process. We're so pleased you are satisfied with the delivery speed. More than that, we appreciate your trust in Sleepypod for your pet. Safe travels!
Rob
I ordered a medium harness and a 4 foot leash. When I received my mail about a week later (the third party tracking stinks but that’s not on them) I had received a large harness and a 6 foot leash. Although I was happy with the longer leash (was more expensive than the other) I received a large harness. I reached out to support disappointed but I came out a winner. They let me keep the longer leash, and expedited the correct (UPDATED NEW MODEL) harness to me overnight, VERY impressive. My only gripe is I think the Velcro might have been overall easier to put on. If my kitty wasn’t as sweet as she is, if your cat has a temper don’t get them the one with the buckles. I’m happy with it because she just lets me do whatever, but for the stereotypical I want my space cat it is not an “easy install” lmao Would recommend. Go smaller if you’re not sure. The synch feature is neat and the light it comes with is cute. Thank you guys.
Response from SleepypodFeb 5, 2024
Thank you, Rob, for taking the time to share your thoughts about your Sleepypod harness and the purchase experience. It means so much that you trust Sleepypod for your pet and that you are delighted with your product. We'll make sure to share your feedback about the long shipping time with our team. This feedback is very helpful to us. Thanks again, and safe travels!