Charlie L.
I’m quite disappointed
I’m quite disappointed. I’ve had about 6 different sets of sleep phones- all with the fleece headband. I find them too hot most of the time so I was excited to try the ones marketed as less hot. The fabric is so slippery that the speakers constantly move out of place, away from my ears. I have to move the speakers back into place every night. Plus the headband won’t lie flat and the seam is no longer at the bottom of the band - more like the band is twisted. It’s definitely cooler but I can’t just slide it on. There needs to be a way to keep the speakers from constantly moving out of place.
Response from SleepPhones®Oct 2, 2017
Dear Charlie, Our sincerest apologies for the difficulty you have experienced with your SleepPhones®! We would be happy to exchange your headband for a different fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing We would suggest the RunPhones® fabric as it is a lighter weight material that stays on better than the Breeze material in my personal opinion. If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!