SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Jan 10, 2018

Dear Patrick, Our sincerest apologies that you are not satisfied with your product! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Please know that we do offer a one year warranty on all our products. Any warranty claim also restarts your one year warranty period. In regards to the placement of the module, normally it is placed at the back of the head. Some of our customers do move the module to the front or side of the headband. If you sleep on your back, we suggest to slide the module to the left or right side of the headband to provide you with more comfort. We love our customers and want everyone to have a positive experience while using our product! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you with any further questions or concerns you may have!

Response from SleepPhones®Jan 10, 2018

Dear Trent, Our sincerest apologies that you are not satisfied with your product! In regards to the placement of the module, normally it is placed at the back of the head. Some of our customers do move the module to the front or side of the headband. If you sleep on your back, we suggest to slide the module to the left or right side of the headband to provide you with more comfort. We love our customers and want everyone to have a positive experience while using our product! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you with any further questions or concerns you may have!

Response from SleepPhones®Jan 10, 2018

Dear Rebekah, Our sincerest apologies that you are not satisfied with your SleepPhones®! The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise blocking rather than noise canceling. Some of our customers listen to music to calm them which enables them to fall asleep faster, while reducing background noise. Many customers also listen to music all throughout the night and do find that it does help to block out their partner's snoring. Regarding charging, when placing the Bluetooth® module on the charging base, please make sure that it is facing down on the induction charger. This means that when you feel it as it is charging, it should be a flat surface with the three buttons pointing toward the charging base. Also, the speaker plug on the module will need to be positioned on the opposite side of the micro USB port on the charging base. When positioned correctly, you will feel a magnetic attraction between the Bluetooth® module and the charging base. You can watch a video of how the charging process is performed at: https://www.youtube.com/watch?v=ohc4z8XDM0I We love our customers and want everyone to have a positive experience while using our product! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you with any further questions or concerns you may have!