SleeplayReviews of sleeplay.com

Response from SleeplayJul 1, 2026

Hi Kevin, Thank you for bringing this to my attention. I want to be completely upfront—expecting a subscription to be canceled and then seeing a $49 charge six months later is incredibly frustrating, and I am so sorry for the stress and hassle this has caused you on your sleep journey. I want to make sure this is fully taken care of for you. I went ahead and looked into your account immediately: your subscription is confirmed to be officially canceled, a return was set up, and a full refund has already been issued for the cushion from your June 19th order. You should see those funds back in your account shortly. To help us protect our patients, we always aim to send a heads-up email 3 days before any subscription order charges so there are no surprises. I deeply care about getting to the bottom of what went wrong here. I searched our system using the phone number and email address on your account, but I wasn't able to locate any cancellation requests prior to June 19th. If you happened to call us from a different phone number or used an alternate email address, could you please let me know? I want to audit our records completely to ensure our team corrects any oversight on our part. I’m right here to make sure this is 100% resolved for you. Please let me know if those refund details look correct on your end, or if there is anything else I can do to help.

Response from SleeplayJul 1, 2026

Hi Meredith, Thank you for sharing your feedback. I hear your frustration, and I want to address this directly because medical trust and transparency are the foundations of everything we do here at Sleeplay. I want to completely reassure you that our sleep tests are never altered or manipulated to drive equipment sales. We act strictly as a distributor for the WatchPAT home sleep study device, not the manufacturer, and we have zero influence over how the data is recorded. Furthermore, every single test is sent directly to an independent, board-certified physician who reviews and interprets the raw data with complete clinical independence. We do not affect their medical diagnosis or the outcome in any way. Your initial report indicated 28 sleep disruptions an hour, which is what qualified you for therapy. Seeing your events drop to less than 0.7 an hour on your new machine is actually incredible news—it means your CPAP machine is working exactly as intended to prevent those 28 obstructions from happening. Our team wants to make sure you feel completely supported and clear on your data. I am reaching out to your email address directly right now so we can look over your compliance data together and ensure you have total peace of mind moving forward.

Response from SleeplayJul 1, 2026

"You got it right" is exactly what we love to hear! Thank you so much for taking the time to share that we hit the mark for you. We are thrilled to be a part of your sleep journey. We always want to make sure we are delivering the absolute best experience possible for our patients. If there is anything small or large we could have tweaked to turn this into a 5-star experience for you, we would love to hear your thoughts! Whenever you have a moment, feel free to reach out to our customer service team by phone, email, or chat to let us know. In the meantime, sleep well, and remember we are right here whenever you need your next round of gear or expert mask advice!