SleeplayReviews of sleeplay.com

Got my order wrong. Had to talk to a bunch of AI bots to try to sort it out.

I'm not sure if I'm rating the website/buying experience or the actual machine. The website/purchase was fine. The machine itself leaves A LOT to be desired. I don't know if I have a bad machine or what but it is so loud. It sounds like someone is vacuuming my head every time I put it on. And the sound fluctuates with my breathing which my machine at home does NOT do, it's just a constant 'white noise'. I am not sure if I can handle this Transcend Micro machine as I had bad nights of sleep, trying to get to sleep took forever as I was breathing along with the sound of 'vacuuming'. Is there anything that can be done? According to the website, the machine is supposed to be one of the quieter ones. Hmmm.

Your automated scheduling system was broken and it was never fixed the first time i identified the problems.

Good products but certainly overpriced. Delivery is prompt and variety is very wide.

The mask is nice but pulls my hair out of the top of my head. Then the nose piece doesn't stay put very well and creates a whistle all night long.

The advertisement did not specify that the battery package excludes the charging cord. However, it clearly states that the battery can be charged significantly faster using the cord, compared to charging it through the CPAP Mini device. Now, in order to benefit from this faster charging option, I’m required to purchase the cord separately. I find this omission misleading and disappointing.

Tape did not stick after causing moisture in the mouth during the night, causing it to come off.

After three weeks of my package being sent back and forth across the US I finally contacted my postmaster. She was able to get a picture of the label. The package was addressed to someone in Illinois and had my zip code. I had to contact your business and tell them what was going on. I was told that the product I ordered was out of stock and would be shipped again when back in stock. Three days later the package showed up via FEDEX. How long would it have taken for your company to notice an issue if I had not been proactive? Not likely to order from you again if you can't even print a mailing label correctly.