SleeplayReviews of sleeplay.com

Response from SleeplayOct 21, 2026

Hi, I hear you loud and clear, and I completely agree with you. Getting automated review requests for an order you haven't even received yet feels completely out of touch, and I am deeply sorry for that poor timing. I want to be completely upfront about what happened with your delivery timeline: Carrier Scan Delay: We handed your order directly to the carrier on October 2nd. Unfortunately, the carrier missed the initial pickup scan at our facility and did not log the first package scan until it arrived at their sorting hub on October 6th. That 4-day gap made it look like your package hadn't moved when it was actually already in transit, and that lack of tracking visibility is completely on us to communicate better. Review Request Timing: Our automated review emails were triggered based on the original order date rather than the actual carrier delivery date. Asking for your thoughts before your equipment even arrived was an oversight in our system timing that we are actively adjusting. I can see that your package was delivered via free ground shipping on Sunday, October 11th. That said, we know that technical tracking timelines don't undo the frustration of feeling left in the dark while waiting for your sleep supplies. We want to make sure your equipment is working perfectly and that you have everything you need to get comfortable with your therapy. If you have any questions about your setup or need any help at all, please reach out to our team directly at 1-844-451-6551 or [email protected]. We are here and ready to help!

Response from SleeplayOct 19, 2026

Hi there, Thanks for taking the time to share your feedback. I’m glad to hear your delivery went smoothly, but I’m really sorry the CPAP machine itself isn't living up to expectations—getting comfortable with sleep therapy is hard enough without a noisy device keeping you awake! Smaller travel CPAPs are fantastic for portability, but because of their compact size, they often sound a bit louder or higher-pitched than standard home units. That said, it shouldn't be so loud that it ruins your rest. Simple adjustments—like checking the filter seal, adjusting hose placement, or adding an inline silencer—can often make a world of difference. While it’s very rare, if the noise goes beyond the standard operational sound for that model and troubleshooting doesn't clear it up, there’s a small chance it could be due to a defect that needs to be evaluated directly by the manufacturer under warranty. We’d love to help you sort this out. Calling us directly is usually the quickest route for troubleshooting, as we can ask a few real-time follow-up questions to pinpoint what's going on. You can reach any member of our team at 1-844-451-6555 or send us a message at [email protected]. We’re ready to walk through those quick steps with you and help submit a warranty evaluation if needed!

Response from SleeplaySep 14, 2026

Hi there, Thank you for sharing your feedback, and I’m sorry to hear there was any confusion around your delivery! Waiting on sleep supplies is stressful, and we want to make sure you never have to wonder where your gear is. Our carrier delivery logs and photo confirmations show that your shipments arrived safely at your building's mailroom, and our records indicate you were able to retrieve the mask package shortly after. However, if there is a separate order you haven't received or if you still need assistance locating anything, we want to help immediately. I’ve sent a personal follow-up to your email so we can verify that every single item is in your hands. You can reply directly to my email or give our team a call at 1-844-451-6555—we’re always happy to help!

Response from SleeplayAug 18, 2026

Hi there, I hear you, and I completely understand why seeing an unexpected recurring delivery felt so frustrating. Nobody likes surprises on their doorstep or on their statement when they thought an order was completed. I am really glad we had the chance to connect directly over the phone today so we could clear up the confusion regarding the subscription setup and agree on a clear path forward. We have everything in motion to ensure the recurring shipments are stopped and your full refund is processed. Thank you again for taking the time to speak with me directly. If you need any further assistance at all as we close the loop on this, please feel free to reply to my email or give our team a call at 1-844-451-6555. We are always happy to help.