Sleep GalleriaReviews of sleepgalleria.com

Worst experience I have ever encountered. Ordered recliner August 29, was to be delivered by second week of October, after many calls was delivered November 15. Looked good (note free delivery does NOT include set up). Recliner looked fine no rips, signed for it, never got a copy of receipt (my fault for not demanding a copy), set chair up. Sat in the chair and it was unbalanced. Crawled under chair and platform was cracked all the way through. Immediately, within an hour of receiving delivery, called Sleep Galleria. They refused to talk to me and told me to file a claim with customer service on line. Did that. Also sent many emails. NO ONE WOULD EVER CALL BACK OR ACKNOWLEDGE MY EMAILS OR CALLS. It’s January 18, and still nothing except they sent me a base. Now I have a broken chair and a base — no usable chair. DO NOT DO BUSINESS WITH THIS SHAM OF A COMPANY

Buy from anyone else. I purchased a Sterns and Foster mattress from them, and it never came despite their product page stating a 1 week delivery. After tons of emails, chats, and calls that were never answered, they finally got back to me and offered an "upgrade" to a cheaper mattress because they stated they no longer sell S&F. What the heck? Negotiated up to a much more expensive mattress, which again took about a month to arrive. Decided to use my free points with them to purchase a few pillows, which again had 1 week estimates for delivery. 4 months later I haven't seen any pillows!

DO NOT SHOP HERE. They do not keep their promises, they will not honor their 90 day sleep guarantee, they say they're in Chapter 11. The owner sold us a bed and assured us multiple times that if we didn't like the mattress, even though we were shipping it to FL, that he would be able to help us. We have been trying to get our mattress exchanged since July and they keep giving us the runaround. Now they're telling us they're in Chapter 11. Additionally, they deleted my one star review on their website. That's why they have such a high rating. BUYER BEWARE.

I placed an order Saturday online requested later that night to have the order canceled and heard nothing until Monday and was told that it has to go to an escalation team that customer care can’t cancel a pending order. Seems like scam to me be very careful buying with this company hopefully my cancellation will come through asap and I am not charged for an order I tried to cancel within their 72 window of cancellation

Do not buy anything from these crooks bought a chair and never received was told it would be 6 weeks it's been 5 months and nothing after talking with 3 mangers and employees that sold me product nothing never been ripped off by a retailer before don't let it happen to you. Acworth store

Purchased Beautyrest Black K firm plush expecting a firm supportive mattress that would last a while. Tested the firm in three different stores. NO ONE said I should expect a break-in of the mattress and figured since I was paying over $7K that it should be worth the money. Less than sixty days in, I am ready to take the thing to the dump. Normal sleep position now is like wallowing in quicksand, so in order to get a decent nights sleep, I curl up in the top half of the bed or extend my feet over the end. I don’t expect that to last as I continue to break the thing in, unfortunately. No help from Sleep Galleria at all.

We purchased a mattress in April of '23. We were told it comes with a $300 Visa Gift Card after 100 nights of sleep. We've been given the run around and told they've changed their address and it'll come...it's absolute fraud and they will not follow through on their promotions. DO NOT BUY FROM THEM!!!!!

Bought a Massage chair on February 2022 and it's broke 3 times since then and their extended warranty company is called Guardsmen and its a complete fraud! They never answer their phones when trying to service my very expensive massage chair!!! Just gave up and I had to pay for the labor myself to get it repaired. Received zero support from Sleep Galeria when I explained to them my complaints, they said call Guardsmen. They're only interested in taking your money!! Avoid this company like the plague!!!!!! One of the worst purchases I've ever made!!