Sleep GalleriaReviews of sleepgalleria.com

If I could give 0 stars I would. Ordered a massage chair Jan 22,2024. Expedited shipping and said it would be delivered between Jan 29 and Feb 6. We call on the 10th and they said that it should ship "shortly". Could not give me a date. Called the next week and I get the same statement "shortly". After continuous calls and continuous "shortly's" customer service quit answering calls, emails or anything. We finally called a store and a manager was able to get us some information. It had just been sitting in their warehouse. No shipping info or anything. We finally received it April 2 2024. NEVER EVER AGAIN WILL WE ORDER FROM THIS PLACE. If it hadn't came when it did we were filing disputes with credit card. Horrible business, horrible customer service.

All of these negative reviews seem to be true. I ordered a titan pro vigor 4 in February. A week later I was advised to switch my order because that chair is no longer in stock. It’s April and the other chair hasn’t arrived, no updates and the number on there website says I’m calling during non business hours which I’m not and the rep who contacted me to place the order no longer works there.

Wanted to order a pillow from here, but for a few days the order submission form says this store cannot accept payments right now which seems sketchy. Won't be ordering from here.

I order my chair Feb 3rd to sleep in after surgery. It was supposed to arrive by Feb 13th. I called 3 weeks in a row after that date and each week I was told the delivery was pushed out. I emailed the last week of Feb asking for a refund. Crickets! I also disputed the charge with my bank.

I was double charged for a $4179.99 Tempurpedic mattress and it took me 9 months to resolve it with my bank bc the Sleep Galleria corporate office does not know how to respond to customer inquiries. Hours and days of my life this took and 6 different appeals on the bank's decisions not to credit my card for the duplicate charge. Feb '23-Oct'23 while charging interest. Worst experience of my life. Go somewhere else. Their accounting practices are questionable. Check out their corporate office reviews as you are at their mercy.

BEWARE when ordering from this business! I ordered a massage chair over a month ago and still haven’t received it or even gotten an update about it! I was told I would have it delivered from 7-10 business days, and that came and gone. Then I was told the first employee who told me that was mistaken and that it would take about 2 1/2 weeks! Well after that period of time still nothing…called back, was promised I’d have it by the 3rd week and no later than the 4th week, and again still nothing. So now I’m trying to cancel my order…and to my surprise they are not email me back or answering any of my phone calls anymore! Definitely beware of ordering anything from them!!! Sure seems like they are scammers!!

DO NOT BUY ANYTHING FROM THESE SCAMMERS AND FRAUDULENT INDIVIDUALS !!! My wife and I bought a massage chair almost a month ago from this bankrupt company. We bought a Ogawa chair online from Acworth,GA location.The chair is needed right now because we both have chronic pain due to excruciating back pain, most of the pain usually will diminish once we get a chair. We have moved from one state to another and wasn’t able to haul our massage chair. So we decided to buy another chair. I did my due diligence before buying and saw that Sleep Galleria had really good reviews on their site. I didn’t see this site until I had a bad gut feeling about this company after all of the lies we have been told every time we call their customer service line. We hadn’t received a tracking number for the delivery at all, which the site said you will receive a tracking number in 10 to 14 business days and it states that on their Website when you are buying the chair. We have called numerous times and we just get the run around. They keep saying, it’s a manufacturing problem or you should get a tracking number in a few days. Why sell an item you don’t have???My wife called yesterday, she was told from an agent, that we will receive an email that day and she was saying that I am going to get to the bottom of this being very apologetic and she told my wife that she promise, and that we will get an email from her or from the manufacturer that day with some number with an explanation. We called Ogawa the “infamous manufacturer” and we were told that they don’t do business with Sleep Galleria and that they are bankrupt and that they have received numerous calls from others looking for their massage chair and to try to get your money back. We have filed for an investigation to take place, so we can get our money back. I will get up bright and early tomorrow and raise the alarm to the proper agencies regarding these criminals. And I will do another review later with an update.

Purchased a mattress and was promised a 200$ visa gift card. After following up for months, filling out forms and mailing to addresses that were not valid and they were returned, they finally accepted the form via email. After inquiring numerous times as to the delivery of the gift card I received an email saying they filed bankrupcy 6 months ago and could not honor it. Total scam, they never had any intention of honoring this, and just hope people give up.