Sleep GalleriaReviews of sleepgalleria.com

I haven't been in a mattress store in a very long time but I was pleasantly surprised with Sleep Galleria. The showroom is more upscale and relaxing than your typical mattress store or department store and they let my wife and I spend as much time as we needed trying the various options out until we found one that was right for us. The salespeople were friendly, knowledgeable, and not pushy at all. I'll definitely be back the next time I need a bed.

10/29/22- 57 days after initial order/ Update- I hate to even spend 5 more minutes thinking about this company but I am updating this post to its conclusion. Mattresses were delivered at 10:00 a.m. as promised (this time). There was no problem with the delivery men's service however the wrong mattresses were delivered. We called the store to inquire about this and the salesman's excuse was that he "messed up and ordered the wrong ones". There was an apology and refund issued, after my husband and I loaded the incorrect mattresses into our personal vehicle and drove them to the Acworth showroom that afternoon. 10/16/22- 44 days after the initial order. Update- Two phone calls since 10/11/22, and no mattresses as of yet. So far, we have been told that there is a different mattress that is better than the one that we purchased originally that can be ordered with an arrival date of 2 weeks. We were also advised that our mattresses have not arrived because of a fabric (ticking) shortage that the manufacturer did not advise Sleep Galleria of at the time the order was placed in September. *Original post* My husband and I visited the Acworth location on 9/4/22. Sales associates were kind and accommodating and we ended up purchasing two Twin XL mattresses from K, via telephone that same afternoon. Initially we did not receive any documentation of sale after being told we would be sent a receipt via email. We called the store the next day and spoke with T, who was kind and helpful and did his best to send me a receipt of the transaction. The initial scheduled delivery date of 9/27/22 came and went without a word from anyone. We called the store to find out when the delivery was going to take place and K (may not be 100% on the name) profusely apologized and set another date for delivery. We did receive a phone call the day before the next delivery date to say that our mattresses were not going to be delivered again. So far there have been several reasons as to why things have either not been communicated or delivered as promised. Someone forgot to call, someone was out sick, only one mattress came on the truck, waiting for distributor to “get back with us”, etc. At one point N at the customer service center told us our mattresses were on the truck and scheduled for delivery on 10/8/22 but they did not arrive. We called the store once again and T, while kind and courteous, was baffled as to why she would have told us that. Quite frankly we feel as though we are not ever going to see the product that we have paid in full for. Today (10/11/22) we are supposed to receive another update and I will update this review as applicable. So far, the extra aggravation on our end for what should have been an easy purchase and delivery has been nothing short of ridiculous.

STAY AWAY FROM THIS COMPANY. This company fail admits to sending out a very expensive Recliner with severe mechanical squeaking bearing noises. I have filed a complaint with the BBB to have their rating reduce with full refund so potential buyers can beware. The recliner is completely unsafe.

I should have read these reviews first, this isn't a real company, it's a few people with a Shopify account. They couldn't deliver the product and their out is always "wait another 24-48 hours". Emily told me I would see my refund for $2,649.00 within 24-72 hours, that was 9 days ago. I've been scammed.

Beware of sleep galleria! We ordered a Sealy mattress in June 2022. It was suppose to arrive mid June. For months they were unable to track our mattress. The end of September 2022, they offered to send us a mattress that was a “step above” the one we had ordered. The mattress they sent us is in NO WAY comparable to the Sealy mattress. We are extremely uncomfortable and frustrated. Not only did we waste 3-4 months waiting for our mattress we ordered, spending HOURS all together trying to figure out where our mattress was with customer service, but they ultimately sent us a product that was not even close to their description and our original purchase. So not only did we never receive our original product, they did not send a product they described as similar-we feel lied to, taken advantaged of and like we were scammed. I asked how I can return the mattress and the customer service manager refused to answer me. All she kept saying was “that’s not our policy”. Well you also said you would send our product in 10-21 days. We now have had to file a complaint with our bank. We do not want this mattress or business with this company. We want our money back so we can finally have a mattress we can actually sleep on from a reputable company. This whole business seems like a scam and I’ll be sending a complaint to BBB if they do not resolve this issue with our bank.

The atmosphere in the store is wonderful. It smells great in there and the staff there is very friendly and helpful. The customer support team is very timely and accurate. Emily and Sharon are the Best!

Sleep Galleria reached out to provide updates to us for the delivery we were expecting. They notified us of any delays, and provided the right expectations for the order we placed. 10/10 will be a return buyer.

Sleep Galleria did an amazing job. Professional and detailed product knowledge, corteous and helpful when I called in with questions, and most importantly the product was received on time. Thank you to the entire team!