Jon B.
Disastrous supportI
I took the sleep test and they diagnosed sleep apnea and I ordered equipment. They guessed at the mask and the size. There was no size guide included as resmed said there would bev in the instructions. When it did not work they just pointed me to several FAQs which were no help. I feel abandoned after spending lots of money that has so far not given me one minute’s sleep. Run from these people and pay up for someone who will actually help you.
Response from Sleep DoctorApr 17, 2025
Hi Jon - I'm really sorry to hear about the difficulty you're having with your mask. We know how tough it can be to get the right mask when you're just starting CPAP therapy, which is why we offer a 30-day mask exchange program. We certainly don't want you to feel abandoned. Please give us a call at 844-757-9355 and one of our specialists would be happy to hear what's going on with your mask and provide solutions, including new mask recommendations using our mask exchange program.



