Sleep DoctorReviews of sleepdoctor.com

My machine which I payed $1,200 for has stopped working at around 6 months of use. They are saying the warranty replacement period can take 4 weeks with no loaner in the meantime. Mind you this is an important medical device. Also to send the machine in for inspection requires a return label which I haven’t recieved for over two weeks. I’ve reached out to check up on this to no response. Very poor customer service and communication and poor sense of urgency taking care of a warranty claim for customers.

They gave me a machine that was too strong. I’ve asked them several times to exchange it, but they refuse. They gave me two masks that never created a suction around my face, and I was unable to use them because of the flimsy material. They are now refusing to refund my money and telling me that I have to have a store credit even though I’ve never used the machine more than one hour.

This is a sales organization, not a healthcare provider. They will ship the at-home test quickly, and show a prescription out, but anything past that and you are on your own. My PCP, insurance company, and medical provider all indicated they had issues with the prescription validity. Sleep Doctor's customer support said (and I quote): "Your home sleep study prescription from Sleep Doctor is valid for one year. If you need a renewal after that period, a new prescription will be required." Customer support then told me the prescription is good forever and any problems were due to (clears throat) my doctor, my medical equipment provider, my insurance company, *and their own chatbot.* Use at your own risk.

Update: Aaron wrote a nice comment here but I emailed him right away and also didn’t hear back after five days. So that’s another empty promise for public reviews which aligns with what I experienced with this company. Will update if something happens. Biggest spammers ever: they terrorize you with texts, emails, even calls every single day before, during and after your purchase. Never experienced it in this scale. Their unsubscribe link doesn’t work, which is illegal; their customer service ignores all requests around that and just doesn’t answer, a privacy officer contact doesn’t exist (they only mention contact@ as a contact). This company will drive you crazy. Also, sleep tests regularly don’t work, because they’re unable to send you the correct PIN for the watchpat device. Just order somewhere else and avoid SLEEPNESS nights because of this stress.

I did two studies with them. The second one was a week ago. There was no confirmation that they had been received. I called twice but I can't even get them to give me a consultation appointment. They said I would be receiving an email, but I never did. I'm not calling again. I just filed a Visa dispute. In 2025 this is how customer "service" works.

After several emailed questions and replies, I decided to purchase the device. At the start of the process a popup appeared asking if I'd like a special deal on 2-day shipping? Sure! Clicked that but after payment, no such deal was apparent. Instead, I was advised device ships in 2-5 business days. Also during the process I filled in a health info sheet and clicked the link to book a video consult which I understood is required. But then I was told it wasn't required in certain states. Great! So I went ahead w/ all permissions, forms, etc. I paid by check via PayPal. Stupid. I should have paid with a credit card because I get a bunch of confirmation emails that say they won't ship UNTIL I COMPLETE A VIDEO EXAM W/THEIR SLEEP DOCTOR! But they said I didn't need one... Sick of Sleep Doctor's games, I responded by saying CANCEL MY ORDER and told them why. Also left a voicemail. Then I get an email with a Zendesk link that tells me I probably can't cancel. Did this solve my problem? I clicked Thumbs Down. Then I get an email from people who are supposedly out of the office til morning that they're glad the matter is SOLVED. What?! Nothing was solved! I didn't click anything that said it is solved. Actually, their ZenDesk link said I'm probably stuck with paying for a service that has been fraught with lies from the beginning. Nothing is as it seems or as they say it is; nothing is straightforward; count on obfuscation all the way. Disgusting. Addendum: Someone called to confirm cancellation so thanks for that. However, I'm getting an avalanche of sleepdoctor promo emails AND when I click the "unsubscribe" link I get a ublock Origin tracker warning about the unsubscribe link. This sketchy company reeks of obfuscation and scammy opportunism. Update: I got a breezy "hiya not our style..." response from Sleep Doctor. Unfortunately, I'm still getting their marketing emails. At this point, I guess I should complain to my ISP - despite my best efforts to block emails from Sleep Doctor, their relentless (breezy!) marketing emails (25% off!) are still getting through. Go away!

This is the WORST experience of all time! I spend over $1200 for a CPAP Machine. The strap broke after 3 days. The pillows did not fit. I was asked multiple time to send pictures of the broken items before they would even think about a replacement. I will report the to the BBB and any organization that will listen to me.

Go somewhere else they cannot do their job correctly. Blame the customer for their inadequacies. I am now going to start litigation against them. The CEO is a piece of shit.