Lauren S.
I purchased sleep by santi for 269.95…
I purchased a Sleep by Santi sheet set for $269.95, plus $19.42 for shipping. The set included a fitted sheet, flat sheet, and pillowcases. It arrived on time, but because it was still cold in Ohio, I didn't put the summer sheets on my bed until late June. I used the sheets for one week, washed and dried them according to the care instructions, then used them for another week. After the second wash, I discovered a 3-inch tear along the seam of the fitted sheet. I contacted Sleep by Santi and provided photos of the damage. Their response was that they only warranty their products for 14 days after delivery and would not offer a refund or replacement. They refused to stand behind their product, even though these nearly $300 sheets failed after just two weeks of use and only two washes. As a "courtesy," they offered me a 30% off coupon toward another purchase. Wow! After this experience, I have no interest in spending more money on a product that did not hold up and a company that refuses to stand behind its quality.




