Shell S.
I'm Thankful to have puchased this product
I will start off by saying that Sleepbysanti is an awesome product. Like all things in life not everything comes out perfect, but this company was determined to make this experience a great one! I will say though if you need this product within 8-10 business days you may need to call the company's customer service to double check. My order took a bit of time, but that was due to high sells and the warehouse shipping. I reached out to customer service representative (Ismail) who was very prompt with responses to email, and very courteous! Ismail understood my dilemma seeing that these purchases weren't for me, and got my order onto a priority list at the warehouse. Due to the warehouse not sending out my full shipment I had to reach back out to Ismail. After seeing the pictures and videos sent the replacement orders were sent out almost within 5-6 days due to shipping. All in all I will say at first I thought it was a scam but was reassured with prompt emails, a small discount, and prompt fixes to some missing items. I'm not perfect so I don't expect this company to be perfect, but i do expect them to stand by their product and if there is an error to fix it. Representative Ismail is what gave in my opinion this review 4 stars, because of their willingness to make my experience the best. I can't give it 5 stars only because some minor details that you may see in the picture wasn't on my product. However, the product in itself is very well made, soft to the touch, or has a high quality feel to the product even after washing it! I purchased 3 Cali King 7 piece sets, and I'm grateful to Ismail for seeing it through and making a few special people in my life very happy! I will be purchasing from this company again!