sleepbysanti.coReviews of sleepbysanti.co

Absolute scam !!! Paid them for comforter in February. Still hasnt shipped.

If I could give a negative number, I would! Fraud! They refused to give me a refund for product I did not order nor receive but was fraudulently charged! I am beyond upset and they only reply by AI! Will not provide a phone number! Spent thousands of $$ and they do this!!!

The customer service is non existent. Stay away from this Brand they are con artists.

Their bedding sucks and their return policy is worse. We spent close to 1,000 based on the marketing of how wonderful their product is. The comforter weighs too much is uncomfortable to sleep in, the duvet is way too big. When we tried to return it (we were told we had 125 days to love. it or send it back) this is their response "Unfortunately after reviewing the photos that you sent us, the product is not in refundable condition as they are no longer in unused, resellable condition, and still in their original, intact packaging as indicated on our returns policy here, which was agreed to on purchase: We apologize for this issue. Wish you all the best!" DONT BUY THEIR BEDDING

An absolute scam. Ordered a comforter. Absolutely zero contact for two weeks despite emailing customer service five or six times inquiring. Had to dispute the charge with my bank. Absolutely do not buy from this company.

I ordered the wrong size. It took 3 emails to get return instructions. They finally provided them, on Nov 26th, I paid $96 to ship back the bedding, it was unopened, the package delivered on the 29th. I’ve sent 6 follow up emails, and messaged them on Facebook. No response at all. I’ve sent them a copy of the receipt and tracking number showed it was delivered and accepted. They have not refunded me. And now I am forced to issue a chargeback. They won’t respond to service request. Avoid doing business with them.

bought a blanket on October 5 was told order number would be pending. It is now 17 October I have never received an order number and the only way to contact this company through email that they don’t respond to. I’m just throwing it out there because there were no reviews of this company, but so far it’s pretty poor out I could’ve walked there and back from where I live three times there is no phone number to call just a none responsive email address that they tell you they’ll take two days to respond to. I mean it’s been 12 days. They haven’t even fulfilled the order because I have no order number just the fact that they took the money off the credit card for a very expensive item.