sleepbysanti.coReviews of sleepbysanti.co

I spent $700 on a bedding set. When I unpacked the set, I noticed the stitching on the pillowcase looked like very beginner stitching. Within a month of owning it, the stitching was coming out of the comforter. I reached out to customer service and was advised they only have a 14 day warranty period, so no replacement or refund would be issued. That time frame is just long enough for the set to hold together before you start having issues. The functionality and feel of the fabric is everything they say it is. Super soft, very cooling. Unfortunately, the seam work leaves a lot to be desired.

I purchased this blanket on May 16 as a Mother’s Day gift and received it on May 21. Unfortunately, it was the wrong size. I immediately contacted the seller to request a replacement. May 23: They asked for photos of the blanket they sent—odd, since the only issue was size, not quality. May 28: I sent the requested images. June 3: They finally created a new order for the replacement. June 13: They informed me it would take “a few more weeks” to ship the replacement. At that point, I decided to cancel and requested a full refund. The back-and-forth began: they insisted I couldn’t cancel until I returned the blanket (that they wouldn’t pick up until the replacement arrived…), blaming their return policy. It became a convoluted loop with no end in sight. Fed up, I had to dispute the charge with my credit card company to get my money back. Pros: The blanket itself was nice. Cons: Repeated delays and poor customer service. Unnecessary photo request. No straightforward refund or cancellation process. Ultimately had to escalate through my credit card company. Recommendation: If you're okay with delays, hassle, and unclear policies, this company might work for you. But if you want a smooth return or exchange experience, I’d caution you to buy elsewhere.