Slate & TellReviews of slateandtell.com

DO NOT ORDER FROM THIS COMPANY! I ordered a ring on 03/04/26. I contacted the company on 03/26/26 and was told ‘it will be another week or so before our ring can be shipped’. I requested a cancel and received confirmation stating my refund of over $500 would be on my account in 7 to 10 business days. 12 business days later (no refund), I contacted the company again and was told they attempted to refund me, but it did not go through. They suggested I contact my card company and start a claim. This company is pitiful and should not be in business!

We ordered a ring, and not even after a month, one of the diamonds fell out. I have been trying to contact Slate and tell them, but they have not answered us at all. This is insane considering I spent 3000 and can't get a message back.

We placed our order on 3/10/26 and they charged our card. The order just showed pending for 3 weeks. I called them and the said the order was was canceled and we were being refunded the charges on the card. It is now April 13 and we have made several attempts to get in touch with them and they do not answer and do not return calls. We have yet to receive our money back. In the meantime, the card was hacked and we had several fraudulent charges. I would not recommend them to anyone!

I placed and order back in Feb was suppose to be done in one month cancellled the engagement trip cause it didnt arrive kept getting the same run around from customer service now they habe completely cancelled my order..this company is a scam scam scam

Horrible company. They guaranteed a 20 day shipping on my order over two months later my order was never shipped, I tried to contact them several times regarding an update on my order. They never would respond to calls or emails, when they did respond, They would just say, the gold prices have gone up or they’re having trouble shipping or that my product was in production still. I canceled my order, they confirmed the cancellation and said it would be 7 to 14 days to get my refund, 30 days later still have not received a refund. When they finally did return my email they said that their accounting department is unable to give me my refund and I should contact my credit card company. This company is a fraud and will steal your money.

Terrible my fiance ordered my ring 2 months ago it did not come no tracking number he called they said they would respond in 3 days, today the order cancelled I told him to call his bank and get his money back went to another store got a better ring with an actual delivery date my recommendation don't do it

I am extremely frustrated with my experience with Slate & Tell. I placed an order expecting it to arrive within a week, as promised. However, it has been over 2 months, and I still haven't received my item. ​To make matters worse, after realizing the item wasn't coming, I requested a refund. I am still waiting for my money to be returned. The lack of communication and the failure to meet delivery deadlines is completely unacceptable. ​I would strongly advise others to be cautious before ordering from this site. At this point, they have both my money and the product. Very poor customer service.

**UPDATE**I placed an order with Slate & Tell on January 23rd for $1,041.95. It still has not shipped, and the March 6th shipping deadline passed with no tracking and no communication. They have completely ignored multiple emails asking for updates or a refund. Taking over $1,000 from a customer and then refusing to respond is unacceptable. I have now opened a bank dispute for failure to deliver goods paid for. Do not order from this company. Ever. Seriously stay as far away as possible from this company of liars and crooks. *****So after almost zero communication, ignoring multiple emails, the ring just randomly shows up one day with no explanation at all. And now it gets even worse. It hasn’t even been a full week since receiving it, and the ring is already changing color underneath. The finish is wearing off and it looks completely different than what was advertised. For something that cost over $1,041.95, this is beyond unacceptable and clearly shows how low-quality this product actually is. Their ads are completely misleading. What they show you is NOT what you get. They make it look like a high-end, premium product, but in reality it’s cheap, poorly made, and doesn’t even hold up for a few days. No communication. No accountability. And a product that doesn’t last. I will be pursuing a full refund and taking further action if necessary. Avoid this company at all costs.