Emily P.
Replacement Ring Experience
I will say, when my original ring crumbled on my honeymoon after about 2 weeks of wear, I was devastated and determined to get my money back and go elsewhere. The process to get the situation remedied was frustrating, until I finally received a call from Isaac, the ceo himself. He replaced my ring with an entirely new piece and gave me an upgrade at no charge. He even promised to ship it next week. I am optimistic that this piece will be everything I’m wanting. In my experience, it paid to keep advocating for what you want resolved (or be really annoying until you can talk to the guy in charge)!