J.C.
$1,200 Ring, Nearly 20 Unanswered Emails — I Had to Take Legal Action
I would give Slate & Tell zero stars if I could. I paid approximately $1,200 for a ring, and within 24 hours it turned my fiancée’s finger green. We took it to an independent jeweler and were told the ring/materials were not what we believed we had purchased. What makes it worse is that I sent nearly 20 emails trying to resolve this, and they went unanswered. I eventually had to dispute the charge with my bank, file a small-claims lawsuit, and hire a collection company to recover my money. Even the collection company’s attempts to contact them went unanswered. I gave this company every opportunity to make things right. Instead, I’ve had to go through banks, courts, and collections over a $1,200 purchase. Based on my experience, I would strongly caution anyone before purchasing from Slate & Tell. EDIT: Isaac, you never responded to the countless emails, the small-claims correspondence, or my repeated attempts to resolve this directly with you. I ordered the ring in January and didn't even receive it until more than two months later because of repeated delays. Within 24 hours of receiving it, I contacted you asking for a full refund and specifically asked where I needed to return the ring. From that point forward, my emails were repeatedly ignored. You had countless opportunities to address this privately and chose not to. It wasn't until I posted a public review that suddenly I received a response within hours.
Response from Slate & TellSep 14, 2026
Hi John — thank you for taking the time to write this, and I'm sorry to hear about your experience. A ring reacting like that within 24 hours isn't something we take lightly, and unanswered emails would be a serious failure on our part. I've personally gone through our order and support records and I'm not able to locate a purchase or any email correspondence matching this name. That may simply mean the order was placed under a different name or email address, and I'd like to get to the bottom of it. Could you email me directly at [email protected] with your order number or the email address used at checkout? I'll look into it myself and make it right if something went wrong on our end.