At slashop, we believe that pets are family. That's why we created our brand to provide families with pets with the best home textiles. As a team of pet lovers, we're fortunate to have multiple furry friends in our lives, and we know firsthand what it's like to have pets shed hair all over your bedding or loungewear. That's why we create products that are not only durable and damage-resistant but also repel pet hair, dust, and dirt.
slashop.com (slashop.com) has 289 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Website
slashop.com
Category
Decoration & Interior
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 50% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Might need to make a RETURN? Good Luck! Shop Elsewhere!
Atempts to return a couch cover were repeatedly frustrated by a needlessly complicated return procedure. They just kept returning me to the same page where I had begun the process. I have given up, which is apparently what they're hoping that you do.
Response from slashop.comAug 21, 2026
We’re sorry to hear that you experienced difficulties while trying to submit a return request.
We would like to clarify that our return system is currently operating normally. If a customer encounters technical issues during the return process, we recommend contacting our customer support team for assistance, or trying a different browser or network connection, as these issues can sometimes be related to browser settings or connectivity.
We are always happy to help customers complete the return process and find a solution.
IY
Isabella Y.
Scam without return services
Not only does it ship from China (it won't let you know upfront), which takes super long, the return process is impossible. Their promise on easy returns is basically a scam. If you submit a return request, it will be left hanging for weeks. No one will approve it so you never get to return your goods.
Response from slashop.comAug 21, 2026
Thank you for sharing your feedback.
We’re sorry to hear that you were disappointed with your experience. We would like to clarify that our shipping information and return policy are available on our website for customers to review before placing an order.
Regarding returns, all requests are reviewed and processed according to our return policy. If a customer experiences any issues with the return process, we encourage them to contact our support team directly so we can assist and help resolve the matter.
We always strive to provide timely support and improve our service based on customer feedback.
JO
Joseph
Buyer Beware
Last week, I placed an order for a couch cover. My debit card was charged $115.00, but I have yet to receive any order confirmation, receipt, tracking information, or any other communication from this company.
I entered the order number on their website to check the status, but it said that the order could not be found. I have now sent three emails asking about the status of my order and why I never received a confirmation, yet I have received no response.
Why have they not responded to my inquiries? Why was I not sent a receipt or order confirmation? Most importantly, will I actually receive the product I paid $115 for?
Upon looking at other reviews of this company I see the same complaint over and over: they don't respond to their emails.
At this point, the lack of communication and the inability to locate my order are extremely concerning. I am beginning to question whether this company is legitimate or whether I have been the victim of an internet scam.
Response from slashop.comAug 21, 2026
Thank you for sharing your concerns.
We’re sorry to hear about the difficulty you experienced. We would like to clarify that our contact information is available on our website, and our customer support team is always committed to responding to customer inquiries.
If you did not receive our previous replies, please check whether the email address used to contact us is the same email address used when placing your order, as this may affect order verification and communication.
You are also welcome to contact us again at [email protected] with your order details, and our team will be happy to assist you in checking the order status and providing further support.
AF
Anastasia F.
Terrible quality will not allow return…
Terrible quality will not allow return unprofessional and unresponsive dropshippers. Total liars
Response from slashop.comAug 21, 2026
Thank you for sharing your feedback.
We’re sorry to hear that you’re disappointed with your experience. We would like to clarify that our return policy clearly states that final sale items and orders beyond the 30-day return period are not eligible for return.
We always aim to provide clear information about our policies and assist customers whenever possible. We appreciate your understanding that we must follow the same return guidelines for all orders.
VM
Vanessa M.
DELAYING REFUND AND NOT RESPONDING TO…
DELAYING REFUND AND NOT RESPONDING TO EMAILS
Purchased 2 x sofa covers that unfortunately did not match the images online, so requested a return for full refund.
Slashop delayed approving our refund and after following up twice, sent us an email offering a 50% refund on the purchase price if we opted to keep them instead.
Given the covers were not cheap, and cost approx. $280 AUD each (sale price), I explained we were not going to keep anything we weren't happy with, as per their returns policy. Our return/refund was then approved.
We have since followed Slashop's returns process, and our returned items/parcel were signed for as delivered 8 days ago. Slashop's returns process states they will email confirmation as soon as they receive your parcel, this has not occurred.
I have been following Slashop up every other day since, and they are not responding to any of my emails - which are simply requesting they (1) confirm they have received the items, and (2) are progressing with the refund process.
I am left with little option but to escalate to my bank and to warn others to NOT do business with this organisation. They promise easy and simple returns - and this not the case. They are not responding to emails, and there is no means other than email to contact them by.
We are due a refund of approx. $560+ AUD, and I only wish I had looked at these reviews before purchasing from them. Hoping this review will make others think twice before buying anything from Slashop.
EDITED TO ADD THE FOLLOWING:
I can confirm the refund was finally processed, but the response below from SLA Shop is not truthful.
It was only AFTER writing this review that SLA Shop finally responded to my numerous emails, and processed my refund. It is unfortunate that it took a negative review being published for them to respond and take any action. But it did indicate they can move quickly when they want to.
Response from slashop.comAug 14, 2026
Thank you for sharing your feedback. We would like to clarify the situation regarding your refund.
We have reviewed your case and can confirm that we did receive your emails. Your refund has already been processed, and a refund confirmation email was sent to you.
Once a refund is completed on our end, the time required for the funds to appear in your account depends on your bank or payment provider’s processing time. We kindly recommend contacting your bank to confirm the refund status.
We sincerely apologize if there was any delay or misunderstanding during the process. We always aim to assist our customers and complete returns and refunds as efficiently as possible. Thank you for your understanding.
JP
Jean-Pierre V.
Produit non conforme à l'offre.
J'ai cru commander un ensemble de housse pour protection de canapé. Je n'ai reçu qu'un morceau de tissus pour l'assise. Les images et le texte accompagnant la commande sont très trompeurs, limite escroquerie, et 50€ pour un morceau de tissus... franchement ! J'ai demandé le retour et le remboursement il a une semaine. J'attends toujours l'accord de retour.
Response from slashop.comAug 14, 2026
Merci d’avoir partagé votre avis. Nous souhaitons apporter quelques précisions concernant votre commande.
Les informations présentes sur notre site indiquent clairement que nos housses de canapé sont vendues à l’unité et non sous forme d’ensemble complet. Les différentes pièces et tailles disponibles sont présentées séparément afin que chaque client puisse choisir les éléments adaptés à son canapé.
Nous sommes désolés pour le malentendu concernant le contenu du produit. Nous comprenons que vous souhaitez effectuer un retour et demander un remboursement, et nous restons à votre disposition pour vous accompagner dans cette démarche conformément à notre politique de retour.
Nous vous remercions pour votre retour, qui nous aide à continuer d’améliorer la clarté de nos descriptions produits afin d’offrir une meilleure expérience à nos clients.
JA
Javier
El servicio de devolución es nefasto
El servicio de devolución es nefasto. Aparte de tener que mandar yo el paquete por correos y gastarme los gastos de envío (17€), la dirección a la que me dicen que lo mande no es correcta. Se lo digo, y me dice que no me preocupe, que no haga nada, que ellos se encargan. Finalmente el paquete viene devuelto a mi casa y de momento sin obtener reembolso. No pienso gastar un euro en esta empresa.
Actualización 06/08/2026: reembolsaron el dinero sin reclamar el producto devuelto (¿?)
Response from slashop.comAug 14, 2026
Gracias por compartir su experiencia. Nos gustaría aclarar la situación relacionada con su devolución.
Cuando nos informó del problema con la dirección de devolución, nuestro equipo actuó para ayudarle a resolverlo lo antes posible. Debido a la incidencia con el envío y con el objetivo de evitarle más molestias y retrasos, decidimos realizar el reembolso directamente sin requerir que el producto fuera devuelto nuevamente.
Lamentamos los inconvenientes ocasionados durante el proceso de devolución y agradecemos su comprensión. Seguimos trabajando para mejorar nuestro servicio de devoluciones y ofrecer una experiencia más sencilla a nuestros clientes.
JS
Jesús Serrano S.
RECTIFICACIÓN ADECUADA
Al final rectificaron y modificaron la actitud inicial, devolvieron el dinero.
