Irina B.
Nearly $400 spent and my order still hasn’t shipped!
I placed an order with Slashop on October 5, 2026, for two couch covers totaling nearly $400. It’s now October 10, and my order still hasn’t shipped. I’ve contacted customer service multiple times asking when my order will ship and when I can expect delivery. Instead of receiving an actual answer, I’ve received generic responses that don’t address my concerns. For the amount of money I spent, this is unacceptable customer service. There is no easily accessible phone number to speak with someone directly. After reading other customers’ complaints about shipping delays, poor communication, and difficulties obtaining refunds, I’m extremely concerned about my purchase. I want an immediate explanation of my order status and a definite shipping date. If my order cannot be fulfilled promptly, I want it canceled and fully refunded. I would not recommend ordering from this company based on my experience so far.
Response from slashop.comOct 23, 2026
We sincerely apologize for the frustration and uncertainty caused by the delay in shipping your order and for the fact that our previous responses did not fully address your concerns. We understand that placing a nearly $400 order comes with reasonable expectations for clear communication and timely delivery. We have reviewed your case and responded with an update regarding the expected shipping timeframe. We also asked whether you would prefer to continue waiting for your order or cancel it for a refund. We fully respect your decision and want you to feel comfortable with whichever option you choose. We’re sorry that this experience has fallen short of your expectations, and we appreciate the opportunity to address your concerns.