SKY by GramophoneWelcome to SKY by Gramophone. We're Gramophone's online audio store. We provide high-quality audio products that suit every lifestyle. Shop today!
SKY by Gramophone (skybygramophone.com) has 201 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Steven H.
The service I received was very good. My only feedback would be to have a clearer set of expectations communicated when an order is placed. Once I reached out to them for more information, everything was spot on.
Daniel W.
Cannot get the headphone to work. It has a "click on" button; but you'd have to hold it down to keep it working. When you release the button, nothing! Unless I am overlooking something, this product is a fail. Please feel free to contact me to assist and I may upgrade my rating for Customer Service, if asked to do a revised one. Thank you.... Daniel E. Westley
Response from SKY by GramophoneMay 13, 2019
Greetings Daniel, Our support team has reached out to you regarding your issue. We stand by our products 100% and will correct the issue. If you need to reach us sooner, please email [email protected] Thanks, SKY by Gramophone Support
Bhupendra J.
After I placed my order, there was no acknowledgement email. I sent an email a couple of weeks later inquiring about my order, to which I received an auto reply from SKY promising a reply to my query. No further response ever came. The McIntosh cable ordered by me arrived almost a month after I placed the order! Subsequently, SKY clarified that all this was due to a system glitch which has since been rectified. They refunded me $15 as a goodwill gesture. I am happy that they have acknowledged and fixed the underlying issue. Hopefully my next purchase will go through smoothly.
Response from SKY by GramophoneMay 13, 2019
Greetings Mr. Jain, We deeply apologize for these delays and a member of our client services team has reached out to you in regards to your concern earlier today. We believe you have not been receiving our emails and have sent a follow-up to confirm this. If you would prefer to contact us directly, please call 410-308-1650 or via email at [email protected] Thanks, SKY by Gramophone Support
Maxdaddy
Delivered on time at a reasonable price.
Jeannine
The speakers arrived promptly. By mistake, a second pair was sent as well, and SKY politely asked me to return them. The website had good information and helped me make my choice for desktop speakers.
Angela C.
Delivered early and very pleased
Pauline B.
Buy with confidence from this company! Great products, great prices, fast shipping!!!
Marcelo Longhi C.
Very nice communication, great job!!
