SKY by GramophoneReviews of skybygramophone.com

Received exactly what I purchased for a good price. My only complaint was speed of delivery. Took four days before the “in stock” item shipped, and another 4 days to receive after shipped.

great customer support after a delay with delivery

The ease of using the web site.

Everything was delivered in one piece and undamaged

I would had given 4 stars but need to communicate that due to the value of the shipment signature will be required upon delivery so the customer can plan accordingly. Even when i requested help, the “solution” was me to contact ups directly to rearrange delivery

I had an overall very good experience with SKY by Gramophone. I had been looking for the Denon AVR-4700H for months and couldn't find one anywhere. Somehow I came across SKY and the website said they had some in stock. I was lury and decided to call. I mistakenly called a store and the only two they had in stock was already sold and a demo. After mentioning I was an online buyer he looked at a different inventory and confirmed there were a few available. I went back online and placed my order. Said I would receive in 4 or 5 days. By days 5 I hadn't heard anything from them and decided to write and they very quickly responded and told me it would be shipped the next day. It was shipped out as they stated and I received it a day later. The only negative I could say about them is they really should double box their items to offer better protection than the original box the merchandise came in. I was really nervous opening the box but luckily everything was in tact with the exception of a couple broken Styrofoam pieces. Otherwise I would have given it 5 stars. The price was good, being ex-military I received a discount and even better I wasn't taxed since I'm not a resident of MD or DC. I would definitely buy from them again!

Even though they did not have the product I was looking for both Manuel and Warren went out of their way to find the product I was interested in .

Never got a confirmation email on my order, but other than that, pretty good.