SKY by GramophoneReviews of skybygramophone.com

The ease of purchase on the website was good. However, it took a full week for the order to be shipped, which was disappointing.

They forget to put an invoice to my product i bought.After my call it was sent by email. Otherwise comunication is so insincere. Please don’t use a template. Thank you

Why ask me? The item I ordered is back ordered for 60-90 days. The online sales experience was fine, but I wish that an out of stock notice had been shown BEFORE I purchased. I understand that it’s due to chip shortages, which is really nobody’s fault.

Great delivery just requiring 21 or older UPS signature, in order for delivery of Sony WH1000XM5.

I pre-ordered a newly released television from the website. I called and spoke to a salesperson before I placed the order. I clearly made some kind of mistake and the transaction happened as a guest instead of under a new account. Now I read from Sony website that some people may not be getting their pre-order. There is no web portal for me to review the current status of my order and phonecalls do not get theough. I've called a half a dozen times. I often speak to people on the sales floor of their local store, but they can't help with online orders. They name the person "upstairs" who takes care of the online stuff. They even say he can attach the order to my account for me. But when they transfer me, it either goes to an answering machine or I am on hold for a few minutes before their system hard disconnects me. Am I getting the TV any time soon? Am I on the list of first pre-orders? Do I have to wait longer? Am I being ghosted? No idea unfortunately. It's like a black hole after order. The only follow up email I've got since order confirmation is asking for a review. Two weeks without any other communication :(

My order was broken into two packages without any notice causing stress. I had no idea when I would get my entire order and spent timing emailing for an update.

I ordered for sumiko cartridge, but was not advised it is backordered. Placed order early April, and when i asked for status, thats when i was advised that item will ship in July!!!

Had to send several emails and made 2 phone calls to find status of order. No accurate information. Was told sometime this week or next week I would receive my order. They could not give me a ship date. Took 2 weeks