Skybound EntertainmentReviews of skybound.com

Adressed my issue in a timely manner and provided what steps they were taking to assist me

I had a question about some products from the web store, so I sent a mail to their customer service. I got a reply within 24 hours and it was really helpful. (Joana sent the mail, she's really nice!) Also just a huge fan of the comics and games so Skybound is just amazing! Definitely recommend!

With all these negative comments, I was really hesitant to buy from Skybound, but I’m so glad I did. The delivery from Skybound was surprisingly fast. I live in the Netherlands, so I expected it to take at least 4 weeks, given the website’s estimate of 3–5 weeks. The total time from receiving the tracking information to when the package arrived at my door was 2 weeks and 3 days, much quicker than the standard 3–5 week window mentioned in the Skybound help center. The staff was also very kind and helped me quickly with my questions. I had no damage on the items I bought, and received everything I ordered. Also, the bloody Clementine hat is in my opinion really good looking when you actually see it in real life! Some extra information if you’re interested: - I used standard courier. - I didn’t pay any extra fees when the package was delivered to the Netherlands. Apparently, these were already included in the price when I purchased the items. (I didn’t select anything extra at checkout, it just happened automatically.) - I received the first tracking update 9 days after the initial “Data Received” step. After that, I got 2 updates roughly every 1–2 days.

The choices made in your entire play through of the Walking Dead Telltale Game don’t matter. This corporation had to go and ruin it all by making inaccurate comics that don’t respect at all what Telltale or the players had in mind, and all just for a few bucks.

The response was very friendly and I appreciate the fact that she researched the answer to my question and didn’t dismiss me or make something up. Thanks

My items came to the UK in two weeks and is perfect thank you.

I had emailed about a missing item from a kickstarter order (Transformers), and it seemed it would go well until the agent got back to me to tell me the fulfillment center said it wasn't in my order, including a screenshot. Which, ok, weird things happen sometimes on backends. They had closed the ticket, but said I could email back if I thought it was a mistake. Well, it is. The item appears on my end on backerkit, it's in the confirmation email, *and* I paid for it. I have the receipts. I have not heard back in 2 months (I received the order 12/13) despite multiple attempts. This is one of the worst customer service experiences I've had.

They react very fast and arę very helpfull Thank u