Skybound EntertainmentSkybound Entertainment is a multiplatform content company that works closely with creators and their intellectual properties, extending their stories to further platforms including comics, television, film, tabletop and video games, books, digital content, events, and beyond. The company is the home of notable properties including The Walking Dead, Invincible, and Super Dinosaur.
Skybound Entertainment (skybound.com) has 117 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Media & Information · San Francisco, California
Excellent
Media & Information · Temecula, California
Excellent
Media & Information · Rancho Santa Margarita, California
Excellent
Media & Information · El Dorado Hills, California
Excellent
Showing 4 reviews with 4 stars · Clear filters
Leana S.
Seb is of wonderful help; God bless him. It’s practically a miracle having the same customer service personnel review your inquiry while being fast and helpful, unlike other apps where they copy paste responses sent anonymously to be obsolete jerks. Looking forward to the bug being fixed! Update: I ended up fixing the bug myself. The development team are kinda slow..
Silvia M.
A mi hija de le encanta este sitio desde antes de cumplir los 7 años. Tiene unos toboganes chulísimos! Valorar como muy positiva la atención de una de las chicas que atendía las mesas de la celebración, LILI, quien, a pesar de la cantidad de niños que había que atender ese día en las mesas y del "lío" lógico, estuvo muy atenta con nuestra hija porque se "coló" el hermano de uno de los cumpleañeros y faltaba un "menú" y asiento para ella, a lo cual intentó poner solución de la mejor forma además de tener que estar "desbordada".
Eliable
Due to a misunderstanding I thought a shirt I ordered never shipped when it was supposed to, however I was politely corrected and told apparently I pre-ordered the shirt. Nice customer service when you can get ahold of them. I left 2 emails to the account linked in their store for contact and got no response to this day. It was only once I submitted a ticket that they got back in a quick and concise manner.
Response from Skybound EntertainmentMar 19, 2025
Thank you for sharing your feedback. We’re sorry for any confusion caused by the misunderstanding regarding your order. We’re glad to hear that our customer service team was able to clarify the situation for you once you reached out through a ticket. We sincerely apologize for the delay in responding to your emails, and we’ll be reviewing our communication processes to ensure quicker responses moving forward. Your experience is important to us, and we truly appreciate your patience. If you have any further concerns, please don’t hesitate to reach out!
Ryan
Bought a collectors edition of Frostpunk 2. Had an issue where one of the items wasn't working per the manual that came with it. What impressed me about Skybound is that they told me they would look into it. Instead of dropping it they emailed me over a month later with clarification, which impressed me. Another thing is the collectors edition came boxed well and in perfect condition.
Response from Skybound EntertainmentOct 28, 2024
Hi Ryan, Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your collector's edition of Frostpunk 2. We strive to provide exceptional service, and it’s wonderful to know that our follow-up made a positive impression. We also do our very best to ensure proper packaging of our products at the warehouse, so we’re glad to hear it arrived in perfect condition. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!