Skybound EntertainmentReviews of skybound.com

What a complete failure of an experience. After the Transformers Kickstarter was fully funded, my order was not fulfilled. When I started to dig into it 3 months ago, I was told it was taken care of. Fast forward to now, 10 weeks of back and forth with their “Customer service” sending me the same message copy and pasted over and over again. I’ve had to start the process with my CC to charge back the money for any type of resolution. While I’m sure the product is fantastic, if you are unlucky enough to have an issue, you are SoL. Avoid this company like the plague.

They have been terrible with resolving issues. I purchased the collectors edition of Invincible VS, put in hours to build up my level. One day out of nowhere, all my progress is gone. Back to 0. All the unlockables were no longer available. It’s been a little over a month since I reported this issue to customer service, and to this day, no solution and they stopped responding.

I backed a Transformers kickstarter project which was fully funded immediately. The project was due to ship in December 2025, and they state European orders were fulfilled in February 2026. It is June and I still have no sign of my rewards, and no update from Customer Service other than 'we are chasing our shipping agents'. No plan, no ETA, just the same fob off. I am now having to progress with my credit card company to get a refund. I wouldn't trust them or deal with them again.

so i ordered product over a year ago March of 2025 packing was done by a two year old without an ounce of protection. received not only damaged product - but also missing product. contacted customer support within 1 day initially on receipt of package emailed them not only the missing items but pictures of the damage to my product. fast forward to yesterday after more than a year they finally send replacements for my damaged product.... must have been the same child packing as there is only 6 bubble bags in an oversized box with my product flopping around still WTF AND STILL MISSING WHAT I HAVE PAID FOR OVER A YEAR AGO WTF

The choices made in your entire play through of the Walking Dead Telltale Game don’t matter. This corporation had to go and ruin it all by making inaccurate comics that don’t respect at all what Telltale or the players had in mind, and all just for a few bucks.

I had emailed about a missing item from a kickstarter order (Transformers), and it seemed it would go well until the agent got back to me to tell me the fulfillment center said it wasn't in my order, including a screenshot. Which, ok, weird things happen sometimes on backends. They had closed the ticket, but said I could email back if I thought it was a mistake. Well, it is. The item appears on my end on backerkit, it's in the confirmation email, *and* I paid for it. I have the receipts. I have not heard back in 2 months (I received the order 12/13) despite multiple attempts. This is one of the worst customer service experiences I've had.

Not at all pleased with this company and I would caution anyone before they purchase. I ordered the game. The company said it was delivered. It was not. My husband and I are retired and were home all day they said the package arrived. I contacted the company stating that I purchased this to play with family on Christmas Day and it was not received. Their reply was for me to send a picture if the item I received so they could look into it. How can I send them a picture of something I don’t have. Don’t waste your money

Awful!!!! I have called over 20 times, no one answers and no one returns my calls!! I have emailed and nothing!!!!! DO NOT ORDER from this company!!!