Skis.com - Under New Ownership May 2023Reviews of skis.com

Purchased a pair of boots, returned for wrong size; purchased the right size; refund was on time; return communications was lacking.

I have tried on two different occasions to order from this company, and both times the same thing happened. Item shows that there are multiples in stock, place the order, and then wait weeks with no movement in order status and no contact from their support team. I would have to reach out to them to find that they're not going to be shipping my item and that my order will now be canceled. Again, this has happened twice on two separate orders. Done dealing with this company, poor business practices and communication and horrible inventory tracking system. Not worth the hassle, shop elsewhere.

Really bad customer service. Bought two sets of skis and got them within one week. Bought another two set of ski boots, got the tracking number the next day. However, never receive the items. Called customer support once a day, was asked to wait till 3 weeks. Then they could file claim to UPS. However, they just ignore customer's need, and just did not want to lose money. 3 weeks later, ask if I want refund or reorder. Definitely refund, and do not want to deal with them again. Will move to competitors, evo.com. By the way, talked to new supervisor almost everyday.

I ordered skis to take advantage of end-of season sales. And there was only one pair of skis that I wanted left in stock. By the time I placed my order, it was gone. And that's understandable. I received a very courteous email from Lea at Skis.com that informed me of this, and assured me that my credit card was not billed and any pending charges will be cancelled. I am gratified to report that everything was done as promised, and in four days the pending hold was removed. I do not write reviews often, but wanted to state that I was well treated by this company. I gave four stars only because the website should have been updated when the item was no longer available.

I normally don’t leave online reviews but felt I should give an honest review of my experience after seeing so many bad reviews. After not skiing for 20 years I got more into skiing this season and decided to buy my own gear and take advantage of end of season sales. I did a lot of research online and ended up buying an entire complete new ski package from skis.com for a total of $1900. After I placed my order I found all these negative reviews and got a little nervous, but I didn’t have to wait long. I placed my order on Saturday, March 27, 2021, and all of the items shipped and arrived at my house today, Wednesday March 31, 2021. I received emails and tracking numbers for all the packages and everything arrived today. I am very happy with my purchase and excited to try out my new gear next season!

My order has been processing for 19 days and never shipped. Sent email and no response. Called their customer service and they told me my order was canceled yesterday. When I asked why they told me the product (ski poles) was unshippable and now out of stock. I checked my account and it the order is still processing. This was a gift for my daughters birthday and now I have to scramble to find these poles from somewhere else. I buy alot of things on line and this is by far the worst experience and customer service I have ever had. I would go somewhere else and pay more if necessary.

I wish I could give Skis.com a zero. Worst customer service. They cancelled the ordered because they had sold out and never informed me. Charged my card so when I called to inquire about my order, and they informed me that they cancelled it, I had to ASK for a refund. Scam of a company.

Twice ordered skis only to be told two weeks later that the order had been canceled.