SkinCeuticalsReviews of skinceuticals.com

I ordered $169 CE Ferulic off SkinCeuticals website and received notification that shipping would be 3-5 days and got a message to use Shoprunner next time for 2 day shipping. I called SkinCeuticals immediately and was on hold for 15 minutes. Then I explain I'm in Texas the heat is 100 and I belong to Shoprunner and want my order canceled so I can reorder for 2 day shipping. The expensive product I ordered goes bad quickly in heat. I was told it couldn't be canceled, though I had just placed the order. I submitted a 1-star review to SkinCeuticals website about terrible customer service, and got a message from the company saying it would not post my review. I'm sending the product back when it arrives, but do worry about getting a refund from SkinCeuticals, which has expensive products but terrible customer service.

Unacceptable customer service, especially for such a premium brand. Sent a product back almost two months ago and still have new news. I've asked 4 times what's the process to raise a complaint and they purposefully ignore my question. Their products might be good but just hope you never need their customers service.

The products are nice - not sure they are worth the huge prices - but their customer service is just dreadful. For high end products like this they should be all over service but they just are not. I have tried both email and phone and some lovely person promises to solve it and then nothing happens. Over and over again. I am really surprised as the company is owned by L'Oreal who you would expect to be good at this stuff. The extraordinary thing is that I am actually trying to buy something and have previously spent several hundred pounds with the company but I have finally given up. So that's a fairly loyal customer lost. Perhaps they should spend less on marketing to influencers to boost their customer acquisition and more on hanging on to existing customers. BTW I thoroughly recommend Inkey List for products that seem to work just as well for a fraction of the price

horrible customer service. I have been trying to get a refund for my return for over 6 weeks since it was returned and received from them unopened on April 4. Several calls to customer service and no response to emails and they will not tell me why they did not refund my money. I am sure if I did not notice I did not get a refund on my credit card statement that I never would have gotten a refund. Company makes great products but they are horrible to deal with. First, an item I had in my cart somehow did not get put with my order and when I immediately tried to call to cancel the order they said they could not cancel and when I received the order to just return it. Then they took several phone calls to get my return label and now several phone calls and emails still waiting for my refund. This is no way to run a business especially when paying so much for your products.

I have been trying for over 1 month to resolving an order/shipping issue. Either via their chat or on the phone I am told I will receive an email update from the appropriate teams (which by the way you cannot talk to). I never have received a single email. They have not responded to any of the 6 emails I have sent them. I call back or chat at least one a week for status. Everytime I do I am told a different time frame for when I will receive an update. Now it looks like I am out $500. Unacceptable. I spoke to a supervisor today after being told that I would not be able to speak with one for 3 weeks. He apparently is the only person in the company that I can speak to. Apparently ALL Managers, directors, VPs will not speak or email with any clients. Unacceptable. Do not trust them if you have any customer service needs. You will be mislead, ignored, and given incorrect information. UNACCEPTABLE Kristen Froliger

they do not honour their special offers, I spent £180 on a beauty set and did not get my gift with purchase which was included in the deal. I tried contacting customer care but was fobbed off. False Advertising and poor customer care.

Terrible customer service/ product This was purchased as a gift for my sister in law in Quebec. This product made her breakout in red bumps and rash all over her face in 2 uses. This company has been a disaster to deal with in regards to making a return. The customer service rep is literally reading off a script, asking so many questions with zero compensation for the hassle on my (and my SIL’s) end. They require her to send the opened product back. This entails her packaging the bottle and going to the post office. Unfortunately she lives rurally and has had to go out of her way 3 times now as the QR code they sent to make the return does not work. What an unbelievable waste of time. If the product didn’t cost an obscene amount it would have already been dumped down the drain. All I wanted was a nice gift for my SIL which has now turned into a great hassle. And now all I want is my money back which. This experience has been terribly disappointing and frustrating. I truly thought skinceuticals was a company that stood behind their product/customer satisfaction. Beware of this company’s product and policies. I would NOT recommend to anyone!

Absolutely ridiculous. I'm an eBay seller, I got some samples ordered directly from them, I ordered one and hubby ordered one. We both started a prescription face cream and couldn't use it when it came, so I decided to sell them on my store. They sold, and weeks later even though it already sold, skinceuticals took the time to report me through the Vero program. (The report says it's counterfeit, which means they couldnt file one for their actual reason that I can't sell samples.. because they know damn well no one is making fake 3ml small samples for almost no money) You're actually allowed to sell samples, the "not for resale" thing applies to actual stores like Sephora. AND they're not on the ebay's list of excused companies who have a deal with them to ban the sales of their sample items. Anyway, I know the eBay seller that reported me to them, and they sell ONLY this companies samples. They're not allowed to, since I told them about it, and they said that no eBay seller is allowed to. I'm saying if that is the rules you have, then get the sellers that are actually making money off of their name. Not my one little listing. They came after me fast, yet I told them about this seller, and the 3 websites that she is selling on, but they have yet to do anything. She sells some every single day. Think someone must have been having a bad day to go through the effort to take my listing down, and now my account has a derogatory mark, even though YOU GUYS ARE NOT ON THE EXCUSED LIST FOR SELLING SAMPLES!! STOP BEING CHEAP, YOU CHARGE HUNDREDS AND ARENT MISSING THE CASH!! I wouldn't care, if they actually did this to everyone. But you pick on me, guess what. I'll be letting everyone know to avoid this company. I tried talking to them and helping share all the sellers selling their samples, but they must not care because they're still up. Won't ever buy from them or become a partner.