SkagenReviews of skagen.com

My order got cancelled because $315 is too expensive apparently...I was trying to purchase Christmas presents during black Friday weekend online. I bought two watches (one full price one on sale), two cute purses that were on sale, and a wallet on sale. I placed the order and got an email confirmation saying it would be delivered in 3-5 days, then I started work the next week so I didn't check my non-work e-mail. The next weekend I search for my order info. to see if it has been delivered or will be soon and find an email saying to call in 72 hours or else my order will be cancelled because they needed more information. I called but it had been about 96 hours later to see if it was cancelled and what information they needed. It was cancelled and the items I placed the order for were no longer available - sold out. Why? They flagged the order because it was too much money!!! The customer service rep. was nice enough but just apologized and couldn't do anything to help. I lost my purchases because $315 is too much money? Most of the things they sell are about $200. That policy is simply stupid. They shouldn't have cancelled the order. They should have called me if there was an issue. They shouldn't have sent me an email confirmation if they weren't going to send me my purchases. I have bought 5 watches and additional accessories from Skagen before because they look nice. However, I won't be buying from them again. I buy online from many other companies and all of them are better than this. Such a waste of time and stupid customer service. I don't recommend purchasing online from them.

Worst customer service or lack of that I have encountered. Bought a Skagen Signatur watch for my wife which isn't registering her activity in the gym. Emailed customer service who requested more info on tge watch which I sent immediately. Now no answers for 10 days unacceptable.

I ordered and paid for a watch from skagen.com recieved a dispatch notifination 2 weeks ago to inform me that i would recieve my watch 4-6 working days but the watch has still not arrived. I e-mail skagen customer service twice and got no reply both times. I called customers services and was put on hold for 15 minutes (at the time of me hanging up). Never again!

Jeg købte et ur til min søster fra Skagen på strøget. Det var valgt fra deres nye kollektion. Sælger får den graveret og pakket ind, jeg kigger ikke yderligere på uret da jeg regner med at sælger har styr på deres modeller. Da min søster åbner pakken, ser jeg straks at det ikke er produktet jeg har valgt. Sælgeren formoder at give mig et magen til ur med små detaljer til forskel, nemlig en ældre model. Jeg føler mig snydt og henvender mig til butikken. De vælger at skifte uret med det samme, så vi får den rigtig model med hjem. Tak for god kundeservice!

Similar bad experience to other reviewers: bought a watch with a mesh strap which broke. Replaced it with another strap from the fossil website but ordered the wrong one in error. Sent it back to Fossil who refused to refund me. Bought the correct one from the Skagen store and within months the wires had broken and kept catching on my clothing. Took it into store today and there is no guarantee on the strap apparently so have to buy another one. I have already spent £80 on straps so no way am I buying another one. My advice is not to buy a watch with a mesh strap and not to buy Skagen - quality and customer service are atrocious

Solder on metal strap failed after 8 months and less than a dozen wears. Customer services couldn't care less: just sent a price list for the repair, which would have been more than the watch was worth.

Min kone gav mig et skagen ur med læderrem til min fødselsdag som kostede 1.500 kr. pænt, at se på men dårlig kvalitet et ur fra supermarkedet til 99 kr. er bedre. efter 2 måneder hvor jeg kun havde brugt uret få gange revnede glasset flere steder, jeg henvendte mig til Center Ure i lyngby storcenter, hvor jeg havde købt uret, de sagde der ikke var garanti på glasset og jeg selv måtte have slået det i stykker. Derefter gik jeg til Skagen ure på strøget, samme besked + det havde de normalt ikke klager over dårligt glas (hvad jeg så kan se på anmeldelserne her er løgn) efter endnu en henvendelse gik de med til at rep. det på garantien. Efter et år hvor det kun har været i brug det halve af tiden kunne jeg ikke forstå hvad der lugtede så dårligt hver gang det var varmt og man svedte lidt på håndleddet, det var læderremmen når den blev lidt varm/fugtig udsendte den en kraftig ildelugtende lugt og smittede af. Igen ind til skagen ure på strøget der mente det var helt normalt? og selvfølgelig ikke heller det var under garantien. Så dårlig kvalitet og dårlig service, mit næste ur bliver et 99 kr. ur fra supermarked det kan man tillade sig at smide væk når det om nogle år ikke virker mere.

Bei meinem Sohn hat sich schon im ersten Jahr das Uhrenglas ohne Gewalteinwirkung gelöst. Skagen lehnt eine kostenlose Reparatur ab, da es sich um Eigenverschulden handeln soll. Da ich bei dem Vorfall dabei war, kann ich aber sagen, dass keine gobe Gewalteinwirkung vorlag. Nach 6 (in Worten: sechs) Wochen haben wir diese Info bekommen. Mich überrascht dieses Verhalten eines dänischen Unternehmens. Wir werden keinen Skagen Uhren mehr kaufen, auch wenn das Design sehr ansprechend ist.