SkagenReviews of skagen.com

I ordered a watch. The delivery got screwed up. Was delivered to the address after everyone left for 5 months. Even though the company's own information was that it had been left at the door where no one was going to be present for 5 months, was told I had to wait 7 business days and call back because "that is our policy." Only then would they process a refund or a new delivery. When asking to speak to a supervisor, I was told a request would be submitted and, "if approved," I would get a callback in 24 hours. So, at best, I will get my watch about a month after ordering and after three calls to customer service. And I might not get it even then, since if it is not in stock when they are finally ready to acknowledge my problem, I will be just out of luck! Horrible, horrible customer service

Ich habe versucht, ein neues Lederarmband für meine Skagen-Uhr zu bekommen, die ansonsten voll funktionstüchtig ist. Leider ist ein Ersatzarmband für die Uhr nicht mehr lieferbar. Auf der Website heißt es zum Thema Nachhaltigkeit: "Dazu entwickeln wir mehr Modelle aus nachhaltigen Materialien und tragen zum Klimaschutz bei, indem wir unseren Wasserverbrauch und Abfall reduzieren." Ohne Armband ist eine Armbanduhr nutzlos, ich kann mir also nur noch eine neue Uhr kaufen. So viel zum Thema Ressourcenverbrauch - und Greenwashing. Ich werde zukünftig aus diesem Grund lieber eine Uhr von einem anderen Hersteller kaufen.

Bought Melbye Titanium in which the battery failed within a couple of months. Fossil Group have committed to change this for free [tbc], but the convolution of the process and the cost of posting and insurance etc is simply unacceptable for something that could easily be fixed in any of their numerous bricks and mortar stores OR a free returns Amazon style service. Its just poor. Wouldnt buy direct from them again. Simply not worth it.

STILL waiting for a reply after weeks. Soulland X Skagen Melbye Moonphase Tan Leather Watch stated only having 13 available, there is no certificate stating the number and the reverse simply has a load of ‘X’s instead of serial numbers. The first one in black staed only 340 - my watch was #128 of 500?!! Neither watch came with the correct instructions, so no idea what the "reset" button is for. More recently, I managed to find a strap from an online jeweller for my Skagen 324 LSLC for around £40, as it wasn’t available on your website – a local jeweller then fitted it, but the battery failed. After changing the battery the characters on the watch face have all started to come loose as per attached photo. I have NEVER had a watch do this?! Given that I’ve just paid the best part of £50 changing the strap and battery, that was a compete waste of money, as the watch is now useless!!

Meine Frau hat sich zu Weihnachten ein Schmuckset ausgesucht. Beim Ring hat sich von der Kunstperle nach 2 Wochen die Beschichtung abgelöst. Da dieser zum Set passte, wollten wir eine Reparatur bzw. einen Ersatzring. In Summe hat dieser Tausch mehr als 3 Monate gedauert und meine Frau hat sich am Ende einen Alternativring ausgesucht. Der Service war i.d.R. freundlich, die Umsetzung und Ausführung war katastrophal. Bei Fossil funktionieren offensichtlich keine Prozesse und Systeme. Ich gebe zwei Sterne, weil wir am Ende ein Ersatzprodukt bekamen, aber in Zukunft werden wir hier nicht mehr bestellen.

Products are good when you eventually get them but their delivery process is terrible - it takes a random amount of time to receive anything and you can't order for next day or fixed delivery, making it unreliable for gifts. I also had to call UPS to fix the address that Skagen's system had got wrong - it had omitted house name and village! And to cap it all, the customer service email address in the order emails doesn't exist.

This is the second time my 3 year-old Skagen watch has failed to show the correct time. I have a lifetime guarantee which the company refuses to honour. They claim this is wear and tear and that movement and hands are not covered. It is clearly faulty workmanship. No wonder they have changed to a 2-year guarantee. Do not buy a Skagen watch if you expect it to show the correct time or a company that honours the guarantee.

Absolute rubbish! Placed an order and money taken out but the order did not materialise, now waiting for the refund. As per suggestion from support team tried again to place the order and money taken out again! and order not processed! Now waiting for another refund. JUST DON'T BUY ONLINE FROM THEM