SittsyReviews of sittsy.com

Response from SittsySep 18, 2026

Merci beaucoup pour votre retour ! Nous sommes ravis que le côté sécurisé de Sittsy vous plaise. Merci aussi pour votre remarque, elle nous aide à continuer à améliorer l’expérience.

Response from SittsySep 17, 2026

Lamentamos que esta tenha sido a sua experiência e queremos esclarecer o que acontece no processo de pagamento. A ativação paga é informada antes do download. Na segunda imagem das páginas da App Store e do Google Play está escrito: «Para entrar na Sittsy, cada cuidador de pets paga uma taxa de adesão, verifica a sua identidade e passa pelos nossos controlos de qualidade.» Adicionar ou guardar um cartão não gera qualquer cobrança. O pagamento de 70 € só acontece quando o utilizador escolhe um plano e prime o botão «Pagar 70 €», que mostra esse valor. O montante de ativação não é igual para todos: depende da região e da procura local e pode variar entre cuidadores. Depois de cada pagamento, o cuidador recebe um email com dois ficheiros PDF: a fatura e uma cópia do ecrã de pagamento autorizado, onde aparecem o plano, o montante e o botão premido. O banco também pode pedir a sua própria confirmação, por SMS, 3-D Secure, aprovação na aplicação bancária ou biometria. O nosso fornecedor de pagamentos pode solicitar essa verificação ao banco, mas é o banco que decide se ela é necessária. A ativação é um pagamento único, não uma subscrição. Permite iniciar a verificação de identidade, os controlos de qualidade e segurança e a revisão do perfil, porque os donos confiam os seus animais aos cuidadores e, em alguns serviços, também lhes dão acesso à casa e às chaves. A ativação não garante reservas: quando surgem oportunidades, são os donos que escolhem com que cuidador querem contactar ou reservar. Quanto ao reembolso, a Money Back Promise só se aplica quando foi escolhido um plano que a incluía e todas as condições da oferta foram cumpridas. Nesse caso, se nenhum dono reservar o cuidador nos primeiros 30 dias, o depósito pode ser reembolsado; não há reembolso durante esses 30 dias. É necessário candidatar-se a pelo menos 80% dos pedidos recebidos, responder a todos no prazo de 24 horas, manter o calendário aberto durante pelo menos 24 dos 30 dias, ter cinco testemunhos aprovados e manter o perfil completo. Um plano sem Money Back Promise é definitivo e não reembolsável, como indicado no ecrã antes do pagamento. Para utilizadores da UE, do EEE e do Reino Unido, o ecrã também indica antes de pagar: «Ao premir “Pagar 7 €”, solicita a ativação imediata da sua conta e reconhece que perde o seu direito de desistência.» Assim, guardar o cartão não cobra 70 €. O pagamento ocorre quando o utilizador autoriza o plano no botão «Pagar 70 €», e os documentos enviados após o pagamento registam o plano, o valor e a ação autorizada.

Response from SittsySep 18, 2026

Merci beaucoup pour ce retour chaleureux ! Nous sommes ravis que la rencontre et les visites à domicile se soient si bien passées, et que cette belle expérience avec la propriétaire et son animal vous ait plu.

Response from SittsySep 18, 2026

Thanks for taking the time to share this. We’re glad the experience was decent overall. Emma

Response from SittsySep 15, 2026

We’re sorry that this was your experience. We want to clarify each point. The paid sitter activation requirement is disclosed on the App Store and Google Play pages before download. The listing states: "To join Sittsy, every sitter pays a joining fee, verifies their ID, and passes our quality checks." Adding or saving a card charges nothing. A payment happens only when you choose a plan and press the button showing the amount, such as «Pay 50 €». Sittsy does not take an activation payment automatically when a card is added. The activation amount is shown before payment, and the sitter must actively authorise it by pressing the payment button. The activation amount depends on the region and local demand, so it can differ between sitters. It is a one-time payment, not a subscription or recurring charge. After every payment, the sitter receives an email with two PDF files: the invoice and a copy of the payment screen they authorised, showing the plan, amount and button pressed. The bank may also request its own check, such as an SMS code, 3-D Secure, banking-app approval or biometrics. Sittsy’s payment provider can request this check, but the bank decides whether it is required. Activation is for identity verification, quality and safety checks and profile review. Pet owners trust sitters with their pets and, for some services, their home and keys. Activation does not guarantee a booking: owners choose which sitters to contact or book, and the timing depends on local demand, availability and profile history. Regarding a refund, the Money Back Promise is conditional. A sitter who chose a plan including it and meets all its conditions can receive the deposit back if no pet owner books them during their first 30 days on Sittsy and they decide to stop using the account. The conditions include applying to at least 80% of requests received, replying to every request within 24 hours, keeping the calendar open for at least 24 of the 30 days, having 5 approved testimonials and keeping the profile complete. There is no refund during those 30 days. A plan without the Money Back Promise is final and non-refundable, as stated on the payment screen before paying. For sitters in the EU, EEA and UK, the payment screen also states before paying: "By tapping «Pay 50 €», you request immediate activation of your account and acknowledge that you lose your right of withdrawal." If an email reply is not visible, please check Spam, Junk, Promotions, filtered folders and mailbox storage, including messages from [email protected]. The payment email containing the invoice and the copy of the authorised payment screen, together with any bank authentication, records how the payment was authorised.

Response from SittsySep 15, 2026

We’re sorry that requests outside your preferred area and the delay in support responses have made your experience so frustrating. The paid sitter activation requirement is disclosed before download on the App Store and Google Play pages: “To join Sittsy, every sitter pays a joining fee, verifies their ID, and passes our quality checks.” Adding or saving a card charges nothing. A payment happens only when you choose a plan and press the button labelled «Pay $X», which shows the amount before you authorise it. Activation is a one-time payment, not a subscription. It starts identity verification, quality and safety checks and profile review. This is important because owners trust sitters with their pets and, for some services, their home and keys. Activation does not guarantee bookings: owners choose which sitters to contact or book, and requests can sometimes come from outside a sitter’s preferred area. You are not required to accept a request that is too far away. After every payment, the sitter receives an email with two PDF files: the invoice and a copy of the payment screen they authorised, showing the plan, amount and button pressed. The bank may also request its own check, such as an SMS code, 3-D Secure, banking-app approval or biometrics. Sittsy’s payment provider can request that check, but the bank decides whether it is required. Regarding your refund request, the Money Back Promise is conditional. A sitter who chose a plan with the Promise and meets all its conditions can receive the deposit back if no pet owner books them in their first 30 days on Sittsy; there is no refund during those 30 days. The conditions are: apply to at least 80% of booking requests received, reply to every request within 24 hours, keep the calendar open for at least 24 of the 30 days, have 5 approved testimonials and keep the profile complete. If no owner books the sitter during the first 30 days and they decide to stop using the account, the deposit is refunded when all conditions are met. A plan without the Money Back Promise is final and non-refundable, and the payment screen states this before paying. For sitters in the EU, EEA and UK, the payment screen also states before paying: “By tapping «Pay $X», you request immediate activation of your account and acknowledge that you lose your right of withdrawal.” For the support delay, please check Spam, Junk and Promotions, confirm that your mailbox is not full, and search for messages from [email protected]. You can write again from the email address associated with your Sittsy account so the team can address your request and the applicable refund conditions.

Response from SittsySep 18, 2026

Muito obrigado pelo seu comentário! Ficamos felizes em saber que teve uma ótima experiência com o aplicativo.

Response from SittsySep 18, 2026

Tak for din positive anmeldelse. Det glæder os, at bookingen gik godt, at betalingen kom hurtigt, og at du føler dig tryg ved at bruge Sittsy. Vi forstår samtidig, at det kan føles lidt besværligt, når hele forløbet skal håndteres i appen. Det er dog med til at samle booking, kommunikation og betaling ét sted og skabe større tryghed for både dyreejere og dyrepassere. Vi tager gerne din feedback om appens brugervenlighed med videre.