Gerry S.
Operational Issues
Conceptually I really like the SiPhox service. Its the execution that is lacking. I received a test kit, did everything correct (took sample, sent back), and got notification that UPS lost my kit or something like that. SiPhox sent me a new kit. It happened all over again. Then I tell SiPhox that I have a US address, please send it there. They don't do that.. Nothing happens for months.. Then I email my concerns as they charged me another $600 or so for another year of service although 2 test kits have gone missing and I did not get service for 6 months.. Finally I get 2 kits delivered to my US address. I use one of them and send in the sample. Next SiPhox sends me a note asking for a review of their recent service.. and yet, I am still waiting for my results from the lab. Net, net... SiPhox has operational issues (also, they once accidentally included other customer names on an email to me... taboo in sharing customers names and email addresses).. So, here i wait for my results, ~$600 CDN charged for next year ... They are messed up unfortunately. (FYI - Whoop and others are coming out with their own services along these lines) Update: The other problem they have is delivering on their target time frame for results of 7 - 10 days. Almost every result I have received have been delayed with the same message.. "due to the high demand..." So, It is now Feb 15 and my sample was received on Jan 28th at the lab. Late again.
Response from SiPhox HealthFeb 6, 2026
Hello Gerry! Thank you for taking the time to share your feedback. We’re sorry for the experience you’ve had, as this isn’t the level of service we aim to deliver. We recognize the shipping and processing issues you encountered, including lost samples and delays caused by UPS customs issues between the U.S. and Canada, which, in some cases, affected sample stability. For any kits that were rejected or didn’t reach the lab, free replacement kits were provided so testing could still be completed. We also regret the delivery issues within the U.S. and the extended turnaround time. Your most recent sample has reached the lab and is currently being processed, and its progress is being closely monitored. The billing occurred because the subscription was still active at the time of renewal. Data privacy is taken very seriously, and we appreciate you raising this concern. Given the circumstances, we’ll reach out directly to review options and help resolve this. Thank you again for your honest feedback. We’re committed to improving the experience moving forward.