SiPhox HealthReviews of siphoxhealth.com

This was a very concerning experience. After waiting several weeks for results, I received repeated emails asking customers to “please be patient.” Eventually I was informed that both of my samples had been accidentally destroyed — a cortisol test and an Ultimate test — even though they were collected on different days using different collection methods. Having two separate samples lost or destroyed raises serious concerns about sample handling and internal quality control. I was issued a full refund. The amount of time lost and the complete failure to process either sample made the experience extremely frustrating. Until their processes and communication improve, I would avoid.

Great experience and timely responses. Ghidaa did a great job and was a pleasure to work with.

Having someone to monitor and walk us through the first drawing of blood was very reassuring and the lady did a superb job. The drawing process was easy and virtually painless. Siphox seemed to think of everything in the kit, including a pen to fill out the ID card.

There are a ton of reviews about the collection process but very little about the wait time for results. Don't get me wrong, I was pleasantly surprised with the kit and ease of the collection process. Siphox also has a pretty good tracking system that allows you to follow the status of your kit. However, once you've done your collection and it gets to the lab, the updates get sparse and vague. The last update I received was two business days ago telling me that my sample was currently being analyzed at the lab and I would hear from them soon. I suppose it was silly of me to think I would get results later that day, but the message kind of implied that. I guess it means within several days? Maybe clearer wording would have helped. So far, my experience has been okay, but the updates on lab time are somewhat lacking. I'm still anxiously awaiting results.

Una Alispahić was very helpful with walking me through the steps to complete the collection. The tips and guidance she provided made it much easier for me to complete the collection.

Una did an amazing job walking me through the steps. Would recommend.

The company lost my sample. They gave no comfort about any potential HIPPAA/privacy issues, and their explanation of what happened did not track with what their portal was saying. Their only offer was to send a replacement kit, not an extra, just a replacement. I was also refused a refund to cancel the remaining term of my subscription.

I really value the insights Siphox Health provides, but the current processing times are a significant hurdle. I recently waited over a month for results from a January blood draw. In an era of instant data, this delay makes it difficult to rely on the service for timely health tracking. I'd love to stay a loyal customer, but faster turnaround times are essential for this to remain a viable tool for me.